JM
Jiveshen M
1 reviews | Active since Mar 2020
29 Jun 2023, 17:50
Pathetic service and poor communication
I wish there was a zero star rating for this pathetic company. I have attempted numerous time to get in contact with them and it was unsuccessful, I had spoke to one of their call centre agents, who was very rude. I am trying my best to pay these guys but they cannot answer a simple question, yet they want to hand my account over. I have been trying my utmost best since April 2023 and I have been unsuccessful. I will never advise anyone to use them.
Can someone get in contact with me to resolve immediately. Should I not receive assistance, this will be escalated to the Ombudsman. This is my attempt to work it out with you guys before I take legal action. I will not post my account details in hope that they will have to contact me via a telephone call or email.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
30 Jun 2023, 08:51 Hello Jiveshen,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply30 Jun 2023, 08:51
Official
Hello Jiveshen,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's replyOfficial
03 Jul 2023, 16:39 Hello Jiveshen, we're able to confirm that a consultant from MBD has been in touch with you. Team DirectAxis
DirectAxis's reply03 Jul 2023, 16:39
Official
Hello Jiveshen, we're able to confirm that a consultant from MBD has been in touch with you. Team DirectAxis
JM
Jiveshen M's updateReviewer Update
03 Jul 2023, 17:02Good day,
Why would I want to deal with them when I've been attempting to rectify this issue with you directly?
I've emailed you guys in February 2022,
I've then emailed again in April 2023 to settle my account and received a response that was absolutely no help.
No one from your offices were able to assist.
I was told you contact MBD and they did not have my account on their records l, I came back and told you guys this, and you guys told me once again to check with them.
I have all email correspondences to justify my statement.
Due to the lack of information that was supp**** by Direct Axis, my account went into arrears, why should I be held liable for the interest that accumulated?
I would appreciate a call from your complaints department to explain my story as well as forward you guys all evidence that is relatable to my issue.
Kindly take note that I am now disputing this due to the negligence of Direct Axis.
I await your response.
Why would I want to deal with them when I've been attempting to rectify this issue with you directly?
I've emailed you guys in February 2022,
I've then emailed again in April 2023 to settle my account and received a response that was absolutely no help.
No one from your offices were able to assist.
I was told you contact MBD and they did not have my account on their records l, I came back and told you guys this, and you guys told me once again to check with them.
I have all email correspondences to justify my statement.
Due to the lack of information that was supp**** by Direct Axis, my account went into arrears, why should I be held liable for the interest that accumulated?
I would appreciate a call from your complaints department to explain my story as well as forward you guys all evidence that is relatable to my issue.
Kindly take note that I am now disputing this due to the negligence of Direct Axis.
I await your response.
JM
Jiveshen M's update03 Jul 2023, 17:02
Reviewer Update
Good day,
Why would I want to deal with them when I've been attempting to rectify this issue with you directly?
I've emailed you guys in February 2022,
I've then emailed again in April 2023 to settle my account and received a response that was absolutely no help.
No one from your offices were able to assist.
I was told you contact MBD and they did not have my account on their records l, I came back and told you guys this, and you guys told me once again to check with them.
I have all email correspondences to justify my statement.
Due to the lack of information that was supp**** by Direct Axis, my account went into arrears, why should I be held liable for the interest that accumulated?
I would appreciate a call from your complaints department to explain my story as well as forward you guys all evidence that is relatable to my issue.
Kindly take note that I am now disputing this due to the negligence of Direct Axis.
I await your response.
Why would I want to deal with them when I've been attempting to rectify this issue with you directly?
I've emailed you guys in February 2022,
I've then emailed again in April 2023 to settle my account and received a response that was absolutely no help.
No one from your offices were able to assist.
I was told you contact MBD and they did not have my account on their records l, I came back and told you guys this, and you guys told me once again to check with them.
I have all email correspondences to justify my statement.
Due to the lack of information that was supp**** by Direct Axis, my account went into arrears, why should I be held liable for the interest that accumulated?
I would appreciate a call from your complaints department to explain my story as well as forward you guys all evidence that is relatable to my issue.
Kindly take note that I am now disputing this due to the negligence of Direct Axis.
I await your response.
JM
Jiveshen M's updateReviewer Update
06 Jul 2023, 17:26You guys have messed up and I think it's about time you stop with the bull**** and admit that you guys were wrong. I have now reached the peak of my patience and I will no longer be kind and understanding regarding the matter at hand.
You had handed my account to MBD on the 30th of June 2023.
I have attempted to pay you directly from last year as well as this year, once again I will reiterate my previous message, i have every email correspondence from DirectAxis as well as MBD. DirectAxis informed me my account had been handed over, MBD confirmed it was not. You guys have caused the interest on my account of which is utter bull**** now. As a consumer I have done my due diligence in the matter with the constant follow ups to settle the account in full.
Kindly take note that this message is my way of attempted to resolve the issue with you directly for the very last time. Failure to reach an agreement will result in me going to the Ombudsman.
You have until tomorrow to contact me, I've been more than accommodating since the 4th of July when you responded, till date no one has called me regarding the complaint. You have acknowledged my complaint and I am getting endless calls from MBD to settle an account that accrued interest, you guys have really frustrated me. You are wasting my time. Let me know how you wish to proceed with the matter as I do not mind taking legal action.
You had handed my account to MBD on the 30th of June 2023.
I have attempted to pay you directly from last year as well as this year, once again I will reiterate my previous message, i have every email correspondence from DirectAxis as well as MBD. DirectAxis informed me my account had been handed over, MBD confirmed it was not. You guys have caused the interest on my account of which is utter bull**** now. As a consumer I have done my due diligence in the matter with the constant follow ups to settle the account in full.
Kindly take note that this message is my way of attempted to resolve the issue with you directly for the very last time. Failure to reach an agreement will result in me going to the Ombudsman.
You have until tomorrow to contact me, I've been more than accommodating since the 4th of July when you responded, till date no one has called me regarding the complaint. You have acknowledged my complaint and I am getting endless calls from MBD to settle an account that accrued interest, you guys have really frustrated me. You are wasting my time. Let me know how you wish to proceed with the matter as I do not mind taking legal action.
JM
Jiveshen M's update06 Jul 2023, 17:26
Reviewer Update
You guys have messed up and I think it's about time you stop with the bull**** and admit that you guys were wrong. I have now reached the peak of my patience and I will no longer be kind and understanding regarding the matter at hand.
You had handed my account to MBD on the 30th of June 2023.
I have attempted to pay you directly from last year as well as this year, once again I will reiterate my previous message, i have every email correspondence from DirectAxis as well as MBD. DirectAxis informed me my account had been handed over, MBD confirmed it was not. You guys have caused the interest on my account of which is utter bull**** now. As a consumer I have done my due diligence in the matter with the constant follow ups to settle the account in full.
Kindly take note that this message is my way of attempted to resolve the issue with you directly for the very last time. Failure to reach an agreement will result in me going to the Ombudsman.
You have until tomorrow to contact me, I've been more than accommodating since the 4th of July when you responded, till date no one has called me regarding the complaint. You have acknowledged my complaint and I am getting endless calls from MBD to settle an account that accrued interest, you guys have really frustrated me. You are wasting my time. Let me know how you wish to proceed with the matter as I do not mind taking legal action.
You had handed my account to MBD on the 30th of June 2023.
I have attempted to pay you directly from last year as well as this year, once again I will reiterate my previous message, i have every email correspondence from DirectAxis as well as MBD. DirectAxis informed me my account had been handed over, MBD confirmed it was not. You guys have caused the interest on my account of which is utter bull**** now. As a consumer I have done my due diligence in the matter with the constant follow ups to settle the account in full.
Kindly take note that this message is my way of attempted to resolve the issue with you directly for the very last time. Failure to reach an agreement will result in me going to the Ombudsman.
You have until tomorrow to contact me, I've been more than accommodating since the 4th of July when you responded, till date no one has called me regarding the complaint. You have acknowledged my complaint and I am getting endless calls from MBD to settle an account that accrued interest, you guys have really frustrated me. You are wasting my time. Let me know how you wish to proceed with the matter as I do not mind taking legal action.
JM
Jiveshen M's updateReviewer Update
07 Jul 2023, 10:49Good day,
I have not received any feedback, calls or emails relating to the matter at hand.
I have not received any feedback, calls or emails relating to the matter at hand.
JM
Jiveshen M's update07 Jul 2023, 10:49
Reviewer Update
Good day,
I have not received any feedback, calls or emails relating to the matter at hand.
I have not received any feedback, calls or emails relating to the matter at hand.
JM
Jiveshen M's updateReviewer Update
07 Jul 2023, 11:31Okay, what does that mean to the interest that is currently being accumulated whilst this is going on?
JM
Jiveshen M's update07 Jul 2023, 11:31
Reviewer Update
Okay, what does that mean to the interest that is currently being accumulated whilst this is going on?