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Elsie T
1 reviews | Active since Jan 2021
22 Jan 2021, 15:41
Pathetic service and ***********
I regret the day I choose directaxis...after sending numerous emails and contacting the call centre no one seems to be interested in assisting me... just a simple request to send a settlement letter since the 13th of Jan till now .no one has attended to this.. now the interest has been added to the settlement amount from the 13th to today and I dont think you are expecting me to pay that.. you service is horrible horrible.. pathetic. Is this how you **** people by delaying them so that you can make money on interests? The worse company to work with ever ...
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Replies (4)
DirectAxis's replyOfficial
22 Jan 2021, 16:14Hello Elsie, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and our top priority is to provide them excellent service. We have escalated the matter to our Support Team so that they can urgently provide you with a settlement letter. We will let you know as soon as the settlement letter is sent to your email address. Team DirectAxis
DirectAxis's reply22 Jan 2021, 16:14
Official
Hello Elsie, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and our top priority is to provide them excellent service. We have escalated the matter to our Support Team so that they can urgently provide you with a settlement letter. We will let you know as soon as the settlement letter is sent to your email address. Team DirectAxis
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Elsie T's updateReviewer Update
23 Jan 2021, 13:54Your people are so ***********...I requested a settlement letter on the 13th they want me to pay interest for the past 10 days that they decided not to attent to my query .if they sorted this out on time we where not going to be where we are now.. I want a settlement letter dated 13th or 14TH January...ITS NOT MY FAULT THAT YOUR PEOPLE DONT DO THIER JOB..
FIX THIS.. I WILL FIGHT TILL THIS IS FIXED.. I WILL POST THIS ON TWEETER SO THAT EVERYONE MUST BE AWARE OF YOUR PATHETIC SERVICE ...
NOW ANELUSA IS NOT RESPONDING TO MY MAILS ANYMORE WOW
FIX THIS.. I WILL FIGHT TILL THIS IS FIXED.. I WILL POST THIS ON TWEETER SO THAT EVERYONE MUST BE AWARE OF YOUR PATHETIC SERVICE ...
NOW ANELUSA IS NOT RESPONDING TO MY MAILS ANYMORE WOW
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Elsie T's update23 Jan 2021, 13:54
Reviewer Update
Your people are so ***********...I requested a settlement letter on the 13th they want me to pay interest for the past 10 days that they decided not to attent to my query .if they sorted this out on time we where not going to be where we are now.. I want a settlement letter dated 13th or 14TH January...ITS NOT MY FAULT THAT YOUR PEOPLE DONT DO THIER JOB..
FIX THIS.. I WILL FIGHT TILL THIS IS FIXED.. I WILL POST THIS ON TWEETER SO THAT EVERYONE MUST BE AWARE OF YOUR PATHETIC SERVICE ...
NOW ANELUSA IS NOT RESPONDING TO MY MAILS ANYMORE WOW
FIX THIS.. I WILL FIGHT TILL THIS IS FIXED.. I WILL POST THIS ON TWEETER SO THAT EVERYONE MUST BE AWARE OF YOUR PATHETIC SERVICE ...
NOW ANELUSA IS NOT RESPONDING TO MY MAILS ANYMORE WOW
DirectAxis's replyOfficial
25 Jan 2021, 09:03Hello Elsie, Thanks for responding to us. We apologise once again for the inconvenience caused. We have sent your feedback to our Customer Care Team and will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply25 Jan 2021, 09:03
Official
Hello Elsie, Thanks for responding to us. We apologise once again for the inconvenience caused. We have sent your feedback to our Customer Care Team and will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
28 Jan 2021, 09:01Hello Elsie, We are able to confirm that you have been contacted and assisted by a Team Leader from our support team. We will let you know once the payment is received so that we can provide you with a paid up letter. Team DirectAxis
DirectAxis's reply28 Jan 2021, 09:01
Official
Hello Elsie, We are able to confirm that you have been contacted and assisted by a Team Leader from our support team. We will let you know once the payment is received so that we can provide you with a paid up letter. Team DirectAxis