Pathetic service and Administration

When I took out this loan June last year, It wasn't because I needed an extra pair of shiny shoes<br> or new clothes.. I was in a serious fix and a lot was at stake. None the less i have not missed my monthly premiums until a problem with my bank in November... so they say<br> <br> Since then I have been calling in every month at least twice a month to get my premiums paid, every month I request that my account be debited and no debit order gets submitted, then I'm stalked by calls and messages of non payment.<br> <br> Today was my last straw, I spoke to a lady called Rochelle in the finance / payments department and she told me in arrears AGAIN! she was so rude and refused to listen to what I had to say, she speaks over me then puts me on hold for 10 mins and hangs up!! such poor service is disgusting.<br> <br> They don't understand that their *********** staff are messing with our lives! this is affecting my ITC scoring and i will not be able to be financed for a car or a house!<br> <br> I will be giving birth soon and I need to have things in place to make life easier for my baby but DIRECT AXIS is going out of their way to be difficult!<br> <br> dissatisfied client<br> Nozipho Ndimande<br> [Email Removed]<br> ***