JS
Jay S
1 reviews | Active since Apr 2014
21 Dec 2020, 20:33
Pathetic service
Good day .
I have called and made many requests regarding my personal loan . And you have turned a blind eye to this matter I have explained that I have no income at the moment but you keep on debuting me . What is the purpose of the cover if I may ask
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Replies (2)
DirectAxis's replyOfficial
22 Dec 2020, 08:26Hello Jay, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. We had a look at your account and saw that your Claim has been approved, we will escalate the matter to our Claims Team so that they can remove the debit order as soon as possible. We will keep you in the loop until the matter is resolved. Team DirectAxis
DirectAxis's reply22 Dec 2020, 08:26
Official
Hello Jay, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. We had a look at your account and saw that your Claim has been approved, we will escalate the matter to our Claims Team so that they can remove the debit order as soon as possible. We will keep you in the loop until the matter is resolved. Team DirectAxis
DirectAxis's replyOfficial
22 Dec 2020, 14:48Hello Jay, We have received confirmation from our Claims Team that you have been assisted and that your query has been resolved. Should you need any further assistance do not hesitate to contact us. Team DirectAxis
DirectAxis's reply22 Dec 2020, 14:48
Official
Hello Jay, We have received confirmation from our Claims Team that you have been assisted and that your query has been resolved. Should you need any further assistance do not hesitate to contact us. Team DirectAxis