PATHETIC SERVICE

What an absolute frustrating experience with this bunch of people!! I app**** for Covid-19 relief way back when it all started so that I would not have to struggle with attorneys, etc. The application was successful and details were confirmed. Much to my surprise I received a phone call from their attorneys stating that my account has been handed over and that I am in arrears! After hours on the phone trying to get through and then being sent from one department to the next as the call center could not pick up my arrangement, one of their call center agents advised me to ignore calls from the attorneys as there were communication errors between their system and that of FNB. Everything was guaranteed to be in order and I was even offered an additional 2 months' relief. Again, much to my surprise I had to find out that even this new arrangement is not reflecting and that I am now even further in arrears!!!!! To top it all, their debit orders are not going off, even after I phoned to query it. Trying to get through to the call center and someone who actually knows what is going on is a nightmare! In the meanwhile they are quick to hand you over but slow in resolving issues. This is pathetic.