Pathetic service

I called in today, spoke to a consultant whose line is very horrible, can barely hear anything she says. My current loan amount is R1815 and i want to settle this amount early. I want to speak to someone in a higher position to negotiate this my settlement amount that i am willing to pay immediately after I hang up the phone with the consultant. She put me on hold for 20mins not sure what is taking so long and then she hangs up the phone without getting back to me. I want nothing to do with DirectAxis anymore hence i want to settle this amount today. I have a right as a consumer to request early settlement and to negotiate the settlement amount. I need to pay and close this loan, so i demand someone in a higher postion then a customer care consultant to call me with a settlement less then R1815.