TM
Tumelo M
1 reviews | Active since Jan 2022
31 Jan 2022, 16:17
Pathetic service
Absolutely pathetic crevice from your call center.
I have settled my Direct Axis loan almost a week ago and yet the balance still shows a deficit of +-R30,000.00. I have called the call center 7 times today and Direct Axis drops the call, if the call isn’t being dropped, the agent I am being put through to is silent, like they put their phone on mute on purpose. Another one all I could hear is wind in the background, like she was out and about, then she muted her phone and left me hanging. The worst call center service ever, absolutely ridiculous. I settled my loan, why are you charging me an extra 30 thousand and why don’t you answer my calls? Y’all are full of it.
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DirectAxis's replyOfficial
31 Jan 2022, 16:52Hello Tumelo, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. The closure process can take up to 10 days before the account can be confirmed closed. Our Customer Care Team will then generate a paid-up letter as per your request. We will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply31 Jan 2022, 16:52
Official
Hello Tumelo, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. The closure process can take up to 10 days before the account can be confirmed closed. Our Customer Care Team will then generate a paid-up letter as per your request. We will continue to monitor your account until it is closed and keep you posted. Team DirectAxis