JG
Johnny G
1 reviews | Active since Jul 2020
16 Jul 2020, 10:28
PATHETIC SERVICE
Absolutely Pathetic. I phoned in numerous times to get settlement statements to settle my account. If I'm lucky and I get through to a consultant they take my personal details and tell my to hold. I hold for up to 45 minutes at a time with a no response.
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Replies (2)
DirectAxis's replyOfficial
16 Jul 2020, 11:48 Hello Johnny, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply16 Jul 2020, 11:48
Official
Hello Johnny, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
JG
Johnny G's updateReviewer Update
18 Jul 2020, 05:23So... 16 July you rep**** here and stated that you gonna arrange for a consultant to call back? Are you still making that arrangement? For 2 days?
JG
Johnny G's update18 Jul 2020, 05:23
Reviewer Update
So... 16 July you rep**** here and stated that you gonna arrange for a consultant to call back? Are you still making that arrangement? For 2 days?