DN
Daleen N
1 reviews | Active since Dec 2019
13 Jan 2021, 09:00
Pathetic service
It is just not possible to settle an account with DirectAxis no matter how many phone calls you make or emails you send, you just get no assistance. Asking for proof of payment when the funds have been in the account for more than a month. Pathetic service!!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
13 Jan 2021, 09:35Hello Daleen, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. We care about our customers and will ensure the matter is highly prioritised. We have escalated your query to our Escalations Team so that they can resolve the matter as efficiently as possible. We do request proof of payment in order for us to log closure on your account and for us to check for any refunds due. Our Support Team will be in touch with you. Team DirectAxis
DirectAxis's reply13 Jan 2021, 09:35
Official
Hello Daleen, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. We care about our customers and will ensure the matter is highly prioritised. We have escalated your query to our Escalations Team so that they can resolve the matter as efficiently as possible. We do request proof of payment in order for us to log closure on your account and for us to check for any refunds due. Our Support Team will be in touch with you. Team DirectAxis