Pathetic Service
On 27 December 2023 around 09h30 i app**** online for a Call Direct loan. Online feedback was: Congratulations you qualify for a loan, to complete the process I had to phone in. When I called I spoke to an unhelpful rude african lady, she also cut the call after being so rude and screamed at me.
I waited five minutes and called again, I am desperate and needed the money for an un-timing death in my family.
Second time I spoke to Fuaad, he took started the process, asked me a couple of questions and sadly ended the call.
Since he had all my details, I waited for him to call me back, but he never did.
Under the circumstances I really did not need this type of service from Call Direct after being a customer for so many years.
I have no words and will encourage all my contacts never to consider Call Direct.
I will also file this complaint on all social media platforms.
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Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
I have spoken to so many of their consultants and each one gives me a different answer. There is no consistency, and a waste of time while you still need to deal with an emergency.
I have spoken to so many of their consultants and each one gives me a different answer. There is no consistency, and a waste of time while you still need to deal with an emergency.