Pathetic Service

I've had such a bad experience with Direct Axis after being very patient. I paid the outstanding balance on my account and overpaid. So I requested for the account to be closed and the overpaid amount to be reimbursed. This process started on th 8th of July 2021. First I emailed their customer services 8 times without reply, then today I get a very rude response saying that I need to call their number. I called and someone said that they are going to transfer me. I held on the call for 30 minutes when I decided to hang up. So now no reimbur*****t and they are going to keep deducting the monthly amount and interest.

Pathetic. If I could give a -1 I would've