VT
Vangile T
1 reviews | Active since Mar 2018
23 Jul 2018, 10:18
Pathetic Service
I called directaxis on friday 20th of July to request for a settlement amount and the call centre agent advised that i cannot get a settlement amount since my debit order went off friday and advised that she will put me through someone who will provide me with the balnce of the account. The 2nd call centre agent i spoke to said no they unable to provide me with balance or settlement. why am i getting to 2 different stories from different agents and same company? why is it so hard to just get a simply balance on my loan?
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Replies (2)
DirectAxis's replyOfficial
23 Jul 2018, 10:41Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply23 Jul 2018, 10:41
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
23 Jul 2018, 10:46Hello, we're able to confirm that your loan account number *** is paid up and closed. We have emailed you a paid up letter, please confirm receipt thereof.
Best regards,
DirectAxis's reply23 Jul 2018, 10:46
Official
Hello, we're able to confirm that your loan account number *** is paid up and closed. We have emailed you a paid up letter, please confirm receipt thereof.
Best regards,