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Zamokuhle H

1 reviews | Active since May 2013

05 Jul 2018, 11:59

Pathetic service

I am still waiting for my refund tvi was promised when Juan called me Monday last week...i followed up again on Tuesday amd spoke to vuyo who said my refund has been processed and i will get it in 48 hours....but guess what....its been 48 hours and i am still waiting....the level of guest service in this company is just shocking ?

0
Replies (9)
DirectAxis
DirectAxis's reply05 Jul 2018, 12:18
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply05 Jul 2018, 13:17
Official

We've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us. We'd like to settle things as soon as we can.

Best regards,

ZH
Zamokuhle H's update05 Jul 2018, 13:21
Reviewer Update
My phone has been on me the whole day today, i haven't received any missed calls nor any messages so....no you haven't tried to call me.
DirectAxis
DirectAxis's reply05 Jul 2018, 14:32
Official

All right. We will look into the matter and revert back to you.

Best regards,

DirectAxis
DirectAxis's reply05 Jul 2018, 14:37
Official

The number you have provided on the review *** has an engaged tone. Please send us an alternative number we can reach you on.

Best regards,

ZH
Zamokuhle H's update05 Jul 2018, 14:38
Reviewer Update
When?....its been almost to weeks now of unfulfilled promises...and its frustrating and shows that you basically do not care.
ZH
Zamokuhle H's update05 Jul 2018, 15:14
Reviewer Update
My number is ********** 038 and it has been working the whole day so i dont know what you are talking about.
DirectAxis
DirectAxis's reply05 Jul 2018, 15:36
Official

We will look into the matter and revert back toy you.

Best regards,

DirectAxis
DirectAxis's reply09 Jul 2018, 09:37
Official

Hello, we're pleased that our Accounts Team has been in touch with you and that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis

Best regards,