pathetic service

Saturday the 30th of August by mistake I transferred an amount of R10000.00 to my direct axis loan account, on Monday the 31st i called to request for a refund hence it was transferred by mistake. i was told the money was not reflecting, i called back on Tuesday the 1st which they confirmed the money was reflecting and i have to wait 10 working days to get my money back, i was told to send proof of payment which i did....i tried to explain to the consultants how desperate i need that money hence i have my wedding coming up this weekend. i am honestly disappointed in the service that i received from all the days I've been calling, no1 is willing to help me get MY money earlier than the \10 working days".... i mean whats so difficult if you have proof of payment aswel as MY money showing in your account"