BG
Bennie G
1 reviews | Active since Feb 2011
24 Jun 2021, 15:07
Pathetic service
I have settled my account and it still shows that I owe money. I have sent numerous emails during the month and tried phoning as well, NO RESPONSE!! This is pathetic service and I will reverse all debit orders you try to push through!
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
25 Jun 2021, 08:32Hello Bennie, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply25 Jun 2021, 08:32
Official
Hello Bennie, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
BG
Bennie G's updateReviewer Update
25 Jun 2021, 10:51Hi,
I forgot to mention that I closed the account on 25/05/2021 and sent the proof of payment and instruction to close the account to ***. After about 2 weeks I sent another email asking why I have not received any feedback, and another email after that as I still did not get a reply.
I forgot to mention that I closed the account on 25/05/2021 and sent the proof of payment and instruction to close the account to ***. After about 2 weeks I sent another email asking why I have not received any feedback, and another email after that as I still did not get a reply.
BG
Bennie G's update25 Jun 2021, 10:51
Reviewer Update
Hi,
I forgot to mention that I closed the account on 25/05/2021 and sent the proof of payment and instruction to close the account to ***. After about 2 weeks I sent another email asking why I have not received any feedback, and another email after that as I still did not get a reply.
I forgot to mention that I closed the account on 25/05/2021 and sent the proof of payment and instruction to close the account to ***. After about 2 weeks I sent another email asking why I have not received any feedback, and another email after that as I still did not get a reply.
BG
Bennie G's updateReviewer Update
29 Jun 2021, 13:34Hi,
Thank you for responding and resolving this matter.
Apologies for not answering your phone call earlier, I have had ALL the meetings today :(
Regards
Bennie Gouws
Thank you for responding and resolving this matter.
Apologies for not answering your phone call earlier, I have had ALL the meetings today :(
Regards
Bennie Gouws
BG
Bennie G's update29 Jun 2021, 13:34
Reviewer Update
Hi,
Thank you for responding and resolving this matter.
Apologies for not answering your phone call earlier, I have had ALL the meetings today :(
Regards
Bennie Gouws
Thank you for responding and resolving this matter.
Apologies for not answering your phone call earlier, I have had ALL the meetings today :(
Regards
Bennie Gouws