Pathetic Service

Hi, I called Direct Axis legal department on Thursday 16 July 2015. I spoke to a guy named Craig. Although my account was settled Direct Axis had an internal hold on my account which was affecting my vehicle finance. Craig advised that all I needed to do was send a mail and they will request the hold be removed. I was told that it will take 48 hours to be done. I then asked if he could email me a letter to say that my account was fully settled as I was applying for vehicle finance and I needed it urgently, he said I need to send him the request via email and he will sort it out. I did as he told and did not receive any response. Thursday afternoon I called in again and one of the ladies answered and confirmed that they had received the mail and they were allocating the mail to Craig. No response still. Friday I called again and asked to speak to Craig, he refused to take my call and I was advised that the hold will take 48 hours to be removed and the 48 hours is on Monday 13 July 2015. At 14h26 on Monday I still have not heard anything and sent a follow up mail. Today 21 July 2015 I still have not heard anything. I tried calling their number and could not get through. Pathetic.