1 reviews | Active since Sept 2015
Pathetic Service
<p>Direct axis is the worst company ever to take a loan out with. They do not care about their clients and do not get back to complaints.</p> <p>My dad settled his Direct Axis loan on the 31/12/2016. Direct axis still debited his account the following week taking the full instalment.</p> <p>On the 01 February 2017, I sent them proof of payment the automated reply said we would be contacted in 2 working days. On 6 February 2017 I sent a follow up mail as no one contacted my dad and I request a manager to call him. A manager then called him wanted proof of payment with a letterhead from the financial institution that settled the loan 3 days later; cherry on top is that the manager was ****y with my dad. Eventually my dad got the letterhead proof of payment as requested I emailed all the documentation Monday and my dad is still waiting for a response as to when he will be getting his money back.</p> <p> </p> <p>So now, my dad must wait around for his own money that was taken. Direct axis was swift to debit his account and now they do not even have the decency to keep my dad in the loop of when he will get his money back.</p> <p>The service is pathetic and they robbing clients of their own money.</p> <p>Would never recommend this horrible company with their pathetic service to anyone.</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. Please provide us the details of your father either on a private response or via email. You can email us to ***. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. Please provide us the details of your father either on a private response or via email. You can email us to ***. Team DirectAxis
Your CRM team confirmed receipt of myemail and have escalated it onto your Customer Relationship Management team "who will be communicating with your father shortly"
My father has been waiting ever since to be contacted in future give a turn around time and stick to your time frame given! As one can not hang around waiting to be called. My Father works and he cant wait around all day for the phone call
Your CRM team confirmed receipt of myemail and have escalated it onto your Customer Relationship Management team "who will be communicating with your father shortly"
My father has been waiting ever since to be contacted in future give a turn around time and stick to your time frame given! As one can not hang around waiting to be called. My Father works and he cant wait around all day for the phone call
Hello, we’re pleased that a consultant has been in touch with your father to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Hello, we’re pleased that a consultant has been in touch with your father to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
one of your consultants spoke to my Father and advised him that the funds was transferred into his account. Yet, he is still waiting.
If your stupid company did transfer the funds he would have received it by now.
Stop wasting my fathers time. What is so flipping difficult about doing your job probably.
I am requesting proof of payment that u have transferred the funds into my Fathers account and the time you have done so.
You can call my Father and he will request the same.
How long does it take to sort out a simple query. Really disgusting how stupid you guys are
one of your consultants spoke to my Father and advised him that the funds was transferred into his account. Yet, he is still waiting.
If your stupid company did transfer the funds he would have received it by now.
Stop wasting my fathers time. What is so flipping difficult about doing your job probably.
I am requesting proof of payment that u have transferred the funds into my Fathers account and the time you have done so.
You can call my Father and he will request the same.
How long does it take to sort out a simple query. Really disgusting how stupid you guys are