PATHETIC SERVICE

<p>A client of mine app**** for a personal loan on the 11 Jan 2017 and was preapproved, and just needed some docs, docs where sent on the same day. After the 4th call on the 12th Jan 2017 it was discovered that the documents where not attached. On the 13th client followed up and was advised it was with the credit department and someone from the credit department advised him that they would call in 20 mins, On the 14th after 8 calls someone advised that they required 3 days bank statement as the month of October was not complete. The necessary documents where sent and client called direct axis to advise them of the same and they said they will attach it. Called 3 times on the 15th of Jan and was put thru to your underwriters are held on for 20 min cut the call and called back only to be advised that your underwriters where not at work. Called 4 times on the 16th Jan 2017 and was promised that the document would be attached by 4 different people and still not happeded. Your service is pathetic yet you advertise 48 hours.... Its a hoax . If I knew how awful your service was I wouldnt have advised my client to come to you in the first place. Now the clients credit score is lower due to you enquire and this influences him getting a loan from another institution. His bank takes 5 working days thus I advised him abt your advert and now I live to regret that decision. I sent an email to customer care and no reponse... whats new</p>