EP
Elizabeth P
1 reviews | Active since Sept 2018
28 Apr 2021, 13:19
Pathetic service
Paid off my loan religiously every single month with no unpaid installment. Settled my loan end of March in full and reverse payment went through on 01.04.2021. I have read you have numerous complaints about refunds and did it this way not to get into the same trap. I have emailed you your settlement letter and proof of my payment. Guess what, my credit profile indicates I have skipped a payment and reflects negatively on my profile. So Direct Axis never never ever I will make use of your services again. You never had to phone me for any installment but this is how I am being treated? You are a useless company and will not reccomnend you to anyone.
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DirectAxis's replyOfficial
28 Apr 2021, 14:41Hello Elizabeth, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled and getting your debit order cancelled. A debit order tracker is sent to your bank account 3 or 5 days in advance which cannot be removed until payment is received. We will escalate the matter concerning your ITC profile to our Customer Relationship Management Team so they can assist you. Team DirectAxis
DirectAxis's reply28 Apr 2021, 14:41
Official
Hello Elizabeth, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled and getting your debit order cancelled. A debit order tracker is sent to your bank account 3 or 5 days in advance which cannot be removed until payment is received. We will escalate the matter concerning your ITC profile to our Customer Relationship Management Team so they can assist you. Team DirectAxis