Pathetic Service

Called in today at 10:56 held on the line for about 10 minutes just to get put through to a RUDE consultant that doesn't know how to treat clients. Requested for certain information, she does not ask me to hold. Instead just asks her colleague for the answer. To make it worse I then asked where on the document does one find this info. She says 'I have no idea, you will need to read the document I sent you'. When requesting to speak to her Team Leader, she cut the call. I am extremely frustrated as I have still not received the document and I still don't have answers. Is this the way Direct Axis staff treat their customers??? <br> Pathetic I must tell you.. Please pass the message onto the consultant I spoke to you, 'if you not happy in your job, LEAVE... It is your job to assist clients....