LD
Lauraine D
1 reviews | Active since Jan 2018
13 Aug 2020, 13:40
Pathetic Service
Bad service with insurance claim process. Since March i have been retrenched. I have always paid my installments and kept it up to date. Having a policy to protect me in the case of retrenchment. Still not sorted, they offer a cash relief fund i declined it because i have no funds to repay. Now Fnb phones to make sure i have funds in my bank for this cash relief payment. What pathetic service from both Webank as well Ditect Axis. Will never do business with you again. And i will advise people not to do as well.
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DirectAxis's replyOfficial
13 Aug 2020, 16:32Hello Lauraine, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
DirectAxis's reply13 Aug 2020, 16:32
Official
Hello Lauraine, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis