Pathetic passing the buck service

Item: DirectAxis
Rating: 1
Author: Alwyn V

After enquiring, I received a settlement amount via email for my Sanlam personal loan in April 2017. I paid the full amount a few days later, and have sent my proof of payment several times. Direct Axis continued debiting my account. They owe me 2 installments. I have contacted them on several occasions with no success. I have never experienced such pathetic service. I want my money without delay!

Helpful (0)

Replies (4)

DirectAxis's replyOfficial

15 Feb 2018, 08:35

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply15 Feb 2018, 08:35

Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Alwyn V's updateReviewer Update

15 Feb 2018, 19:51

You must be joking! You owe me 2 installments and you refund only R197? What a joke. How about contacting me?

Alwyn V's update15 Feb 2018, 19:51

Reviewer Update

You must be joking! You owe me 2 installments and you refund only R197? What a joke. How about contacting me?

Alwyn V's updateReviewer Update

05 Mar 2018, 15:15

I sent an email stating that I received the amount telephonically. Everything is on your system. Why are you deliberately stalling?

Alwyn V's update05 Mar 2018, 15:15

Reviewer Update

I sent an email stating that I received the amount telephonically. Everything is on your system. Why are you deliberately stalling?

DirectAxis's replyOfficial

20 Mar 2018, 10:06

Hello, we're able to confirm that our CRM Team was in touch in order to provide you with feedback. Team DirectAxis

DirectAxis's reply20 Mar 2018, 10:06

Official

Hello, we're able to confirm that our CRM Team was in touch in order to provide you with feedback. Team DirectAxis