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KAREN G

1 reviews | Active since Mar 2009

16 Feb 2022, 12:11

Pathetic Horrible and Horrid Company . Worse decision in my life!!!!!

What a terrible experience with this company!!! Rude and to think that this company is linked to FNB - I would think that FNB would be embarrassed to say the least!!!. Short version of my long story, last year I tried mediation for a couple of months and realized that Direct AXIS is the only company that does not accept debt mediation, they only accept debt review, which means that they prefer getting a percentage of the monthly premium instead of half, so lets look at this, instead of getting R1500 they prefer getting R150 that does not make sense to me, so after behind for about 4 months paying half instead of a full installment I close my debt mediation I contact ABSA and Nedbank which are all too happy to set up payment plans for me and accept it. Then I contacted Direct Axis thinking this is part of FNB so like the other banks I am sure they will agree to a payment plan as I become the only working person at home over night when COVID hit and my family lost their jobs. So I called in to Direct AXIS and a super rude women told me we don't accept anything, you either pay the full installment or get handed over, we have no other options open to you, we will hand you over and you have to pay the full amount, now for someone battling to make ends meet how do I pay the full amount outstanding when I cannot even meet the monthly installments but I am willing to pay half and not have money for basic living expenses but you will not even accept that. Are there people out there that are in my situation? Do we have any rights here? I mean it is not that I am not paying at all, I can only afford to pay half and it is not good enough? I have never come across a company that is so harsh on people considering what we are going through now due to COVID, I am not expecting my debt to be forgotten, all I am asking is if I can go onto a plan until such time as I can afford to start paying a full installment but the attitude is almost like go to hell and lets not forget I made the call, made the arrangements to pay after explaining my situation, I kid you not I get atleast 15 calls and atleast 6 SMS messages so my question is, instead of wasting money trying to call me so many times and paying so much for messages, why are you not like ABSA, set up a payment plan for a person for at least 1 year and after a year see what their situation is as it might be better and they can then afford to pay more. I just think that it is ******** the way Direct Axis harassers people, people that pay ... is this how you work Direct Axis and FNB being the bank of choice want to advertise and advertise, you should look at the company that you are affiliated with that don't care about people, about situations are you really wanting to be affiliated to a company like this?

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Replies (3)
DirectAxis
DirectAxis's reply16 Feb 2022, 13:02
Official
Hello Karen,
 
Thank you for getting in touch.
 
Please accept our apologies for your experience.  We appreciate your feedback and will ensure that it is shared with the department head.
 
We'll look into this immediately and will be in touch with you as soon as we've gathered more information. 
 
Team DirectAxis 
KG
KAREN G's update16 Feb 2022, 15:08
Reviewer Update
Hello. Yes you will have difficulty getting hold of me as I am trying to earn a salary in order to pay other creditors that are willing to accept and put food on the table and I have blocked all numbers from Direct Axis as you guys don't give a person a chance to breathe, every 5 minutes there is a call, there is an SMS threatening me to pay immediately or get handed over to an external lawyer, then there was an SMS that Rushda said oh this is a mistake as the SMS said I could set up a payment plan- but this was wrong as you don't do payment plan its all or nothing. I have to wonder how the Ombud would see this considering that COVID has left a lot of people battling to the point that even I have had to take food parcels from my employer to feed my family. So please do tell me what you want to call me about, since I am not going to get help from you what would you like to discuss? Email me and then I will let you know if and when I can take the time to accept your calls but if your answer is going to be like the rude people that work there that pay everything or only threaten me with lawyers then what is the point, maybe you need to chase after people that pay you nothing, I have paid you every month just lesser than what you are expecting and you want to hand me over so I must pay everything or what you going to send me to jail? I own nothing so what your lawyer going to add on his R100k fees and then you going to put me in jail so my family and aging parents can go live on the street with my children as there will be no income for them. Well Done Direct Axis - next stop is FNB's website as I want to know how they too do business with a heartless company who's staff is exactly the same except Rushda, she was a pleasure to deal with but even her emails she was too scared to commit to anything like she was being watched. You guys are a bad company - people need to be careful unless they have millions in their bank account then why would they need you anyway!!! So please tell me what you want to discuss? Which lawyer or which jail I am heading too or which millions I need to pay your lawyer. I sit at work everyday trying to think how I get through the month, how I get through if there is a medical emergency and the kids or my parents need medication or to do to a doctor and on top of that I have to listen to someone threaten me daily - yet even bigger and better companies can accept arrangements and leave people in peace so they can just make it from day to day. So please tell me what you want to discuss?
KG
KAREN G's update16 Feb 2022, 18:26
Reviewer Update
No one has reached out to me via email so much for that!!!! If Rushda has communicated with me via email and I get my statements via email I cannot understand how I never got this email that was sent to me at 15:45????