Pathetic - Hollard and Direct Axis!!!!

Pathetic!!!

I noticed on 5 March 2018 that there was an amount being deducted from my account every month since 25 August 2014. The amount was less than R50.00 and has now increased to about R61.74, so I did not pay attention to it previously. The total that has been deducted is R2,343.06.

I called Direct Axis and the consultant I spoke to said that she did not see any other product on my account and I did not accept any other deductions when I did the loan application. I emailed Direct Axis on 5 March querying this. I finally received a response on 10 April informing me that the amount was for a funeral policy that was taken out and that Hollard has requested the recording of the sales call and they would provide me with feedback within 5 working days. As you can tell, it has been more than 5 working days and I have not heard anything. I emailed them on 16 April requesting an explanation and still no response.

I decided to call Hollard directly on 20 March and was told by the consultant that apparently Direct Axis automatically takes out a funeral policy for the customer when they take out a loan. I find this absolutely ridiculous as I should be asked if I want the policy and none of the policy agreements that I received mentions this funeral cover. I went on to ask for the recording of the call when I took the loan.

Furthermore, the consultant said that if they cancel the policy I would not be reimbursed.

I am very disappointed and disgusted at this situation and will NEVER deal with both these company's and will advise as many people as I can about how deceptive, dishonest and ************* they are!