MM
Marné Marais
1 reviews | Active since Apr 2018
11 Aug 2021, 15:52
Pathetic!
I have a short term loan via this company. During the Covid Lockdown, with zero income, I requested a payment vacation which was granted from 1/4/2020 - 30/9/2020. On 1/10/2020 I started payment again at R2K per month. Suddenly the loan, which has never been paid late, is in a R15K arrears. Furthermore it was handed over to Norman Bisset & Associates, then suddenly Nimbus Group (which I found out is exactly the same company) and now Munnik Basson da Gama attorneys. One cannot reach anyone by telephone or if you do get some idiot on the phone, the person clearly does not have a clue what is going on. What does a person have to do to actually speak to somebody with brains???
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Replies (2)
DirectAxis's replyOfficial
12 Aug 2021, 12:20Hello Marné, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our support team and have them look into the matter. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's reply12 Aug 2021, 12:20
Official
Hello Marné, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our support team and have them look into the matter. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
MM
Marné Marais's updateReviewer Update
12 Aug 2021, 16:55 And so the pathetic service continue. One Annalisa from DirectAxis called me regarding my Hellopeter review and PROMISED to immediately send me an email. Why am I not surprised that I have not received it.
Herewith a chain of the events of this drama:
· On 5 October 2018 I entered into an Agreement with Sanlam for a loan of R50K with an interest rate of 27,5% and installments of R1999,74 per month over a 48-month period · From date of 1st installment being 1/11/2018 until en Feb 2020 the amounts were debited from my account via Debit order and was there NO arrear amounts · When I learned about the Covid 19 pandemic and the national lockdown, I immediately, on 26 March 2020, contactedo Nedbank Homeloanso MFC Financeo Woolworthso Sanlam (DirectAxis)The above are the only accounts I have and was sufficient arrangements made to ensure that I won't get a negative review for non-payment at the credit bureau. Please note that I am self-employed in the tourism trade and had no income for a period of 6 months plus about R80K worth of cancellations that had to be refunded to guests. · All above companies granted a vacation holiday from 1/4/2020 – 30/9/2020. Please note that the National Treasury released a notification March 2020 regarding payment vacations that waiver repayments of student loands, personal loans, credit life insurance claims, home loans, credit card loan s and vehicle asset finance payments, if the account was in good standing. Please note from 1/11/2018 – 31/3/2020 my account with Sanlam(DirectAxis) was in excellent standing and was that the grounds upon which the payment vacation was granted. · On 16/7/2020 I received a SMS regarding my Sanlam loan that were R2124,61 in arrears · On 20/7/2020 I received a further SMS to say that I need to pay R2124,61 to correct my arrears (How is it possible that there can be ANY arrears with a payment vacation firstly, and secondly, how can a R2124 arrear suddenly be R12 695,85 two months later on 30/9/2020?) · On 17/9/2020 I sent an email to this company requesting that the debit order be reinstated from 1/10/2020 per the original arrangement I had with the person I spoke to when I made the payment vacation arrangement, and received no reply · On 19/9/2020 I sent a further email demanding an answer to my 17/9/2020 email · On 30/9/2020 I received a statement from your company that showed an arrears of R12695,85 and that R14695,59 was due on 31/10/2020???? · On 17/10/2020 I received a letter to say that my account was handed over to the Nimbus Group – WHY IS THIS??? Sufficient arrangements were made with your company during the lockdown and since 17/9/2020 I sent emails to ask for re-instatement of the Debit Order · On 22/10/2020 I eventually received an email (Please note that more than a month transpired before I received a reply to my 2 previous emails) to confirm that the debit order would be reinstated from 31/10/2020 · On 26/10/2020 I confirmed again via email that debit order must be reinstated · On 3/11/2020 I received an email from this company to confirm that they could not reinstate the debit order on 31/10/2020, at which stage I told them to leave it and that I would make cash payments monthly - and the account number was provided to me. · 12/11/2020 – Payment made to Nimbus for R2000 · 2/12/2020 – Payment made to Nimbus for R2000 · 5/1/2021 – Payment made to Nimbus for R2000 · 5/2/2021 – Payment made to Nimbus for R2000 · 12/3/2021 – Payment to Nimbus for R2000 · 6/4/2021 – Payment to Nimbus for R2000 · 4/5/2021 – Payment to Nimbus for R2000 · 2/6/2021 – Payment to Nimbus for R2000 · On 25/6/2021 I received an SMS from Stupel & Berman Inc to make payment – WHO IS THIS COMPANY AND WHERE ARE ALL THE PAYMENTS I HAVE BEEN MAKING??????? · On 26/6/2021 I received a letter from a company by the name of Munnik da Gama demanding payment – WHO ARE THESE PEOPLE – AND WHERE ARE MY PAYMENTS???? · On 30/6/2021 I received a statement to advise that I AM STILL R15598,19 in arrears · 8/7/2021 – Payment to Nimbus for R2000 · On 16/7/2021 I received a further SMS from Stupel & Berman to make payment – REALLY????? WHO ARE STUPEL & BERMAN AND WHAT THE HELL IS HAPPENING TO MY R2K MONTHLY PAYMENTS · 16/7/20201 I received an email from Munnik da Gama AGAIN demanding payment – WHO IS THIS????? OBVIOUSLY THE ADMINISTRATION AT YOUR COMPANY IS NON-EXISTING, AND WHERE ARE MY PAYMENTS??? · On 30/7/2021 I received a FURTHER email from Stupel & Berman to make payment (OK, so who is handling this account : Direct Axis OR Nimble OR Stupel & Berman OR Munnik da Gama????????????) · On 2/8/2021 I received a letter of demand from Munnik da Gama demanding payment · On 3/8/2021 I requested a statement of the full account as I cannot understand the arrears nor can I understand who all these debt collectors are!!!! I have now made 10 payments (R20K) since my payment vacation ended!!!!! · 7/8/2021 – Payment to Nimbus for R2000 · On 11/8/2021 I received another letter of demand from Munnik Da Gama – What a joke!!! · On 11/8/2021 I received an email from Genevieve Campher at Nimble to advise that my account was withdrawn from them. · On 11/8/2021 @ 14h49 and 14h52 I made 2 calls to the DirectAxis offices to be advised that they have NO recollection of my account being withdrawn – according to the *********** person on the phone (who is surely just there for a salary, as he had no clue what was going on), the account was withdrawn in November 2020 already. So, if that is the case then WHERE is the R20K that I paid the past 10 months?????????????????? In the light of the above events, you can truly understand my frustration and confusion with the absolute incompetence of your company: 1. Since inception of this loan, I have NEVER skipped 1 payment 2. Sufficient arrangements were made during the lockdown period for a payment vacation from 1/4/2020 – 30/9/2020. 3. Before the end of the payment vacation of 30/9/2021 I contacted their offices from 17 September 2020 on numerous occasions to get the debit order reinstated and was the first response more than a month later. 4. Eventually due to a lack on their part to get a debit order reinstated, I started paying the monthly amounts in cash to the account provided 5. My credit record is shot due to the arrears that this account reflects, and I WANT THIS CORRECTED with immediate effect 6. Who are ALL these different debt collectors contacting me regarding the same account which has since the start of November 2020 been paid religiously every month? 7. I have proof of each email/sms to confirm the above.
I am sick and tired of some *********** idiot calling me that cannot sort problems that they obviously have within their administration and for which I must now pay the price.
I demand the email as discussed earlier today with one Annalisa from DirectAxis, I also demand my credit record be updated!!!!! This is absolutely ludicrous!!!
Herewith a chain of the events of this drama:
· On 5 October 2018 I entered into an Agreement with Sanlam for a loan of R50K with an interest rate of 27,5% and installments of R1999,74 per month over a 48-month period · From date of 1st installment being 1/11/2018 until en Feb 2020 the amounts were debited from my account via Debit order and was there NO arrear amounts · When I learned about the Covid 19 pandemic and the national lockdown, I immediately, on 26 March 2020, contactedo Nedbank Homeloanso MFC Financeo Woolworthso Sanlam (DirectAxis)The above are the only accounts I have and was sufficient arrangements made to ensure that I won't get a negative review for non-payment at the credit bureau. Please note that I am self-employed in the tourism trade and had no income for a period of 6 months plus about R80K worth of cancellations that had to be refunded to guests. · All above companies granted a vacation holiday from 1/4/2020 – 30/9/2020. Please note that the National Treasury released a notification March 2020 regarding payment vacations that waiver repayments of student loands, personal loans, credit life insurance claims, home loans, credit card loan s and vehicle asset finance payments, if the account was in good standing. Please note from 1/11/2018 – 31/3/2020 my account with Sanlam(DirectAxis) was in excellent standing and was that the grounds upon which the payment vacation was granted. · On 16/7/2020 I received a SMS regarding my Sanlam loan that were R2124,61 in arrears · On 20/7/2020 I received a further SMS to say that I need to pay R2124,61 to correct my arrears (How is it possible that there can be ANY arrears with a payment vacation firstly, and secondly, how can a R2124 arrear suddenly be R12 695,85 two months later on 30/9/2020?) · On 17/9/2020 I sent an email to this company requesting that the debit order be reinstated from 1/10/2020 per the original arrangement I had with the person I spoke to when I made the payment vacation arrangement, and received no reply · On 19/9/2020 I sent a further email demanding an answer to my 17/9/2020 email · On 30/9/2020 I received a statement from your company that showed an arrears of R12695,85 and that R14695,59 was due on 31/10/2020???? · On 17/10/2020 I received a letter to say that my account was handed over to the Nimbus Group – WHY IS THIS??? Sufficient arrangements were made with your company during the lockdown and since 17/9/2020 I sent emails to ask for re-instatement of the Debit Order · On 22/10/2020 I eventually received an email (Please note that more than a month transpired before I received a reply to my 2 previous emails) to confirm that the debit order would be reinstated from 31/10/2020 · On 26/10/2020 I confirmed again via email that debit order must be reinstated · On 3/11/2020 I received an email from this company to confirm that they could not reinstate the debit order on 31/10/2020, at which stage I told them to leave it and that I would make cash payments monthly - and the account number was provided to me. · 12/11/2020 – Payment made to Nimbus for R2000 · 2/12/2020 – Payment made to Nimbus for R2000 · 5/1/2021 – Payment made to Nimbus for R2000 · 5/2/2021 – Payment made to Nimbus for R2000 · 12/3/2021 – Payment to Nimbus for R2000 · 6/4/2021 – Payment to Nimbus for R2000 · 4/5/2021 – Payment to Nimbus for R2000 · 2/6/2021 – Payment to Nimbus for R2000 · On 25/6/2021 I received an SMS from Stupel & Berman Inc to make payment – WHO IS THIS COMPANY AND WHERE ARE ALL THE PAYMENTS I HAVE BEEN MAKING??????? · On 26/6/2021 I received a letter from a company by the name of Munnik da Gama demanding payment – WHO ARE THESE PEOPLE – AND WHERE ARE MY PAYMENTS???? · On 30/6/2021 I received a statement to advise that I AM STILL R15598,19 in arrears · 8/7/2021 – Payment to Nimbus for R2000 · On 16/7/2021 I received a further SMS from Stupel & Berman to make payment – REALLY????? WHO ARE STUPEL & BERMAN AND WHAT THE HELL IS HAPPENING TO MY R2K MONTHLY PAYMENTS · 16/7/20201 I received an email from Munnik da Gama AGAIN demanding payment – WHO IS THIS????? OBVIOUSLY THE ADMINISTRATION AT YOUR COMPANY IS NON-EXISTING, AND WHERE ARE MY PAYMENTS??? · On 30/7/2021 I received a FURTHER email from Stupel & Berman to make payment (OK, so who is handling this account : Direct Axis OR Nimble OR Stupel & Berman OR Munnik da Gama????????????) · On 2/8/2021 I received a letter of demand from Munnik da Gama demanding payment · On 3/8/2021 I requested a statement of the full account as I cannot understand the arrears nor can I understand who all these debt collectors are!!!! I have now made 10 payments (R20K) since my payment vacation ended!!!!! · 7/8/2021 – Payment to Nimbus for R2000 · On 11/8/2021 I received another letter of demand from Munnik Da Gama – What a joke!!! · On 11/8/2021 I received an email from Genevieve Campher at Nimble to advise that my account was withdrawn from them. · On 11/8/2021 @ 14h49 and 14h52 I made 2 calls to the DirectAxis offices to be advised that they have NO recollection of my account being withdrawn – according to the *********** person on the phone (who is surely just there for a salary, as he had no clue what was going on), the account was withdrawn in November 2020 already. So, if that is the case then WHERE is the R20K that I paid the past 10 months?????????????????? In the light of the above events, you can truly understand my frustration and confusion with the absolute incompetence of your company: 1. Since inception of this loan, I have NEVER skipped 1 payment 2. Sufficient arrangements were made during the lockdown period for a payment vacation from 1/4/2020 – 30/9/2020. 3. Before the end of the payment vacation of 30/9/2021 I contacted their offices from 17 September 2020 on numerous occasions to get the debit order reinstated and was the first response more than a month later. 4. Eventually due to a lack on their part to get a debit order reinstated, I started paying the monthly amounts in cash to the account provided 5. My credit record is shot due to the arrears that this account reflects, and I WANT THIS CORRECTED with immediate effect 6. Who are ALL these different debt collectors contacting me regarding the same account which has since the start of November 2020 been paid religiously every month? 7. I have proof of each email/sms to confirm the above.
I am sick and tired of some *********** idiot calling me that cannot sort problems that they obviously have within their administration and for which I must now pay the price.
I demand the email as discussed earlier today with one Annalisa from DirectAxis, I also demand my credit record be updated!!!!! This is absolutely ludicrous!!!
MM
Marné Marais's update12 Aug 2021, 16:55
Reviewer Update
And so the pathetic service continue. One Annalisa from DirectAxis called me regarding my Hellopeter review and PROMISED to immediately send me an email. Why am I not surprised that I have not received it.
Herewith a chain of the events of this drama:
· On 5 October 2018 I entered into an Agreement with Sanlam for a loan of R50K with an interest rate of 27,5% and installments of R1999,74 per month over a 48-month period · From date of 1st installment being 1/11/2018 until en Feb 2020 the amounts were debited from my account via Debit order and was there NO arrear amounts · When I learned about the Covid 19 pandemic and the national lockdown, I immediately, on 26 March 2020, contactedo Nedbank Homeloanso MFC Financeo Woolworthso Sanlam (DirectAxis)The above are the only accounts I have and was sufficient arrangements made to ensure that I won't get a negative review for non-payment at the credit bureau. Please note that I am self-employed in the tourism trade and had no income for a period of 6 months plus about R80K worth of cancellations that had to be refunded to guests. · All above companies granted a vacation holiday from 1/4/2020 – 30/9/2020. Please note that the National Treasury released a notification March 2020 regarding payment vacations that waiver repayments of student loands, personal loans, credit life insurance claims, home loans, credit card loan s and vehicle asset finance payments, if the account was in good standing. Please note from 1/11/2018 – 31/3/2020 my account with Sanlam(DirectAxis) was in excellent standing and was that the grounds upon which the payment vacation was granted. · On 16/7/2020 I received a SMS regarding my Sanlam loan that were R2124,61 in arrears · On 20/7/2020 I received a further SMS to say that I need to pay R2124,61 to correct my arrears (How is it possible that there can be ANY arrears with a payment vacation firstly, and secondly, how can a R2124 arrear suddenly be R12 695,85 two months later on 30/9/2020?) · On 17/9/2020 I sent an email to this company requesting that the debit order be reinstated from 1/10/2020 per the original arrangement I had with the person I spoke to when I made the payment vacation arrangement, and received no reply · On 19/9/2020 I sent a further email demanding an answer to my 17/9/2020 email · On 30/9/2020 I received a statement from your company that showed an arrears of R12695,85 and that R14695,59 was due on 31/10/2020???? · On 17/10/2020 I received a letter to say that my account was handed over to the Nimbus Group – WHY IS THIS??? Sufficient arrangements were made with your company during the lockdown and since 17/9/2020 I sent emails to ask for re-instatement of the Debit Order · On 22/10/2020 I eventually received an email (Please note that more than a month transpired before I received a reply to my 2 previous emails) to confirm that the debit order would be reinstated from 31/10/2020 · On 26/10/2020 I confirmed again via email that debit order must be reinstated · On 3/11/2020 I received an email from this company to confirm that they could not reinstate the debit order on 31/10/2020, at which stage I told them to leave it and that I would make cash payments monthly - and the account number was provided to me. · 12/11/2020 – Payment made to Nimbus for R2000 · 2/12/2020 – Payment made to Nimbus for R2000 · 5/1/2021 – Payment made to Nimbus for R2000 · 5/2/2021 – Payment made to Nimbus for R2000 · 12/3/2021 – Payment to Nimbus for R2000 · 6/4/2021 – Payment to Nimbus for R2000 · 4/5/2021 – Payment to Nimbus for R2000 · 2/6/2021 – Payment to Nimbus for R2000 · On 25/6/2021 I received an SMS from Stupel & Berman Inc to make payment – WHO IS THIS COMPANY AND WHERE ARE ALL THE PAYMENTS I HAVE BEEN MAKING??????? · On 26/6/2021 I received a letter from a company by the name of Munnik da Gama demanding payment – WHO ARE THESE PEOPLE – AND WHERE ARE MY PAYMENTS???? · On 30/6/2021 I received a statement to advise that I AM STILL R15598,19 in arrears · 8/7/2021 – Payment to Nimbus for R2000 · On 16/7/2021 I received a further SMS from Stupel & Berman to make payment – REALLY????? WHO ARE STUPEL & BERMAN AND WHAT THE HELL IS HAPPENING TO MY R2K MONTHLY PAYMENTS · 16/7/20201 I received an email from Munnik da Gama AGAIN demanding payment – WHO IS THIS????? OBVIOUSLY THE ADMINISTRATION AT YOUR COMPANY IS NON-EXISTING, AND WHERE ARE MY PAYMENTS??? · On 30/7/2021 I received a FURTHER email from Stupel & Berman to make payment (OK, so who is handling this account : Direct Axis OR Nimble OR Stupel & Berman OR Munnik da Gama????????????) · On 2/8/2021 I received a letter of demand from Munnik da Gama demanding payment · On 3/8/2021 I requested a statement of the full account as I cannot understand the arrears nor can I understand who all these debt collectors are!!!! I have now made 10 payments (R20K) since my payment vacation ended!!!!! · 7/8/2021 – Payment to Nimbus for R2000 · On 11/8/2021 I received another letter of demand from Munnik Da Gama – What a joke!!! · On 11/8/2021 I received an email from Genevieve Campher at Nimble to advise that my account was withdrawn from them. · On 11/8/2021 @ 14h49 and 14h52 I made 2 calls to the DirectAxis offices to be advised that they have NO recollection of my account being withdrawn – according to the *********** person on the phone (who is surely just there for a salary, as he had no clue what was going on), the account was withdrawn in November 2020 already. So, if that is the case then WHERE is the R20K that I paid the past 10 months?????????????????? In the light of the above events, you can truly understand my frustration and confusion with the absolute incompetence of your company: 1. Since inception of this loan, I have NEVER skipped 1 payment 2. Sufficient arrangements were made during the lockdown period for a payment vacation from 1/4/2020 – 30/9/2020. 3. Before the end of the payment vacation of 30/9/2021 I contacted their offices from 17 September 2020 on numerous occasions to get the debit order reinstated and was the first response more than a month later. 4. Eventually due to a lack on their part to get a debit order reinstated, I started paying the monthly amounts in cash to the account provided 5. My credit record is shot due to the arrears that this account reflects, and I WANT THIS CORRECTED with immediate effect 6. Who are ALL these different debt collectors contacting me regarding the same account which has since the start of November 2020 been paid religiously every month? 7. I have proof of each email/sms to confirm the above.
I am sick and tired of some *********** idiot calling me that cannot sort problems that they obviously have within their administration and for which I must now pay the price.
I demand the email as discussed earlier today with one Annalisa from DirectAxis, I also demand my credit record be updated!!!!! This is absolutely ludicrous!!!
Herewith a chain of the events of this drama:
· On 5 October 2018 I entered into an Agreement with Sanlam for a loan of R50K with an interest rate of 27,5% and installments of R1999,74 per month over a 48-month period · From date of 1st installment being 1/11/2018 until en Feb 2020 the amounts were debited from my account via Debit order and was there NO arrear amounts · When I learned about the Covid 19 pandemic and the national lockdown, I immediately, on 26 March 2020, contactedo Nedbank Homeloanso MFC Financeo Woolworthso Sanlam (DirectAxis)The above are the only accounts I have and was sufficient arrangements made to ensure that I won't get a negative review for non-payment at the credit bureau. Please note that I am self-employed in the tourism trade and had no income for a period of 6 months plus about R80K worth of cancellations that had to be refunded to guests. · All above companies granted a vacation holiday from 1/4/2020 – 30/9/2020. Please note that the National Treasury released a notification March 2020 regarding payment vacations that waiver repayments of student loands, personal loans, credit life insurance claims, home loans, credit card loan s and vehicle asset finance payments, if the account was in good standing. Please note from 1/11/2018 – 31/3/2020 my account with Sanlam(DirectAxis) was in excellent standing and was that the grounds upon which the payment vacation was granted. · On 16/7/2020 I received a SMS regarding my Sanlam loan that were R2124,61 in arrears · On 20/7/2020 I received a further SMS to say that I need to pay R2124,61 to correct my arrears (How is it possible that there can be ANY arrears with a payment vacation firstly, and secondly, how can a R2124 arrear suddenly be R12 695,85 two months later on 30/9/2020?) · On 17/9/2020 I sent an email to this company requesting that the debit order be reinstated from 1/10/2020 per the original arrangement I had with the person I spoke to when I made the payment vacation arrangement, and received no reply · On 19/9/2020 I sent a further email demanding an answer to my 17/9/2020 email · On 30/9/2020 I received a statement from your company that showed an arrears of R12695,85 and that R14695,59 was due on 31/10/2020???? · On 17/10/2020 I received a letter to say that my account was handed over to the Nimbus Group – WHY IS THIS??? Sufficient arrangements were made with your company during the lockdown and since 17/9/2020 I sent emails to ask for re-instatement of the Debit Order · On 22/10/2020 I eventually received an email (Please note that more than a month transpired before I received a reply to my 2 previous emails) to confirm that the debit order would be reinstated from 31/10/2020 · On 26/10/2020 I confirmed again via email that debit order must be reinstated · On 3/11/2020 I received an email from this company to confirm that they could not reinstate the debit order on 31/10/2020, at which stage I told them to leave it and that I would make cash payments monthly - and the account number was provided to me. · 12/11/2020 – Payment made to Nimbus for R2000 · 2/12/2020 – Payment made to Nimbus for R2000 · 5/1/2021 – Payment made to Nimbus for R2000 · 5/2/2021 – Payment made to Nimbus for R2000 · 12/3/2021 – Payment to Nimbus for R2000 · 6/4/2021 – Payment to Nimbus for R2000 · 4/5/2021 – Payment to Nimbus for R2000 · 2/6/2021 – Payment to Nimbus for R2000 · On 25/6/2021 I received an SMS from Stupel & Berman Inc to make payment – WHO IS THIS COMPANY AND WHERE ARE ALL THE PAYMENTS I HAVE BEEN MAKING??????? · On 26/6/2021 I received a letter from a company by the name of Munnik da Gama demanding payment – WHO ARE THESE PEOPLE – AND WHERE ARE MY PAYMENTS???? · On 30/6/2021 I received a statement to advise that I AM STILL R15598,19 in arrears · 8/7/2021 – Payment to Nimbus for R2000 · On 16/7/2021 I received a further SMS from Stupel & Berman to make payment – REALLY????? WHO ARE STUPEL & BERMAN AND WHAT THE HELL IS HAPPENING TO MY R2K MONTHLY PAYMENTS · 16/7/20201 I received an email from Munnik da Gama AGAIN demanding payment – WHO IS THIS????? OBVIOUSLY THE ADMINISTRATION AT YOUR COMPANY IS NON-EXISTING, AND WHERE ARE MY PAYMENTS??? · On 30/7/2021 I received a FURTHER email from Stupel & Berman to make payment (OK, so who is handling this account : Direct Axis OR Nimble OR Stupel & Berman OR Munnik da Gama????????????) · On 2/8/2021 I received a letter of demand from Munnik da Gama demanding payment · On 3/8/2021 I requested a statement of the full account as I cannot understand the arrears nor can I understand who all these debt collectors are!!!! I have now made 10 payments (R20K) since my payment vacation ended!!!!! · 7/8/2021 – Payment to Nimbus for R2000 · On 11/8/2021 I received another letter of demand from Munnik Da Gama – What a joke!!! · On 11/8/2021 I received an email from Genevieve Campher at Nimble to advise that my account was withdrawn from them. · On 11/8/2021 @ 14h49 and 14h52 I made 2 calls to the DirectAxis offices to be advised that they have NO recollection of my account being withdrawn – according to the *********** person on the phone (who is surely just there for a salary, as he had no clue what was going on), the account was withdrawn in November 2020 already. So, if that is the case then WHERE is the R20K that I paid the past 10 months?????????????????? In the light of the above events, you can truly understand my frustration and confusion with the absolute incompetence of your company: 1. Since inception of this loan, I have NEVER skipped 1 payment 2. Sufficient arrangements were made during the lockdown period for a payment vacation from 1/4/2020 – 30/9/2020. 3. Before the end of the payment vacation of 30/9/2021 I contacted their offices from 17 September 2020 on numerous occasions to get the debit order reinstated and was the first response more than a month later. 4. Eventually due to a lack on their part to get a debit order reinstated, I started paying the monthly amounts in cash to the account provided 5. My credit record is shot due to the arrears that this account reflects, and I WANT THIS CORRECTED with immediate effect 6. Who are ALL these different debt collectors contacting me regarding the same account which has since the start of November 2020 been paid religiously every month? 7. I have proof of each email/sms to confirm the above.
I am sick and tired of some *********** idiot calling me that cannot sort problems that they obviously have within their administration and for which I must now pay the price.
I demand the email as discussed earlier today with one Annalisa from DirectAxis, I also demand my credit record be updated!!!!! This is absolutely ludicrous!!!