NN
NC N
1 reviews | Active since Feb 2011
29 Mar 2021, 11:41
Pathetic excuses
Shocking service, shocking service! Been a client with Direct Axis for years, never missed a payment even when COVID hit. I’m asking for an extensions on the loan and I am told it’s declining because I put in an application on the 24th of March, 2 days before my 6th consecutive payment. 6 consecutive payment went off on a day later and today when I call in this morning I was on hold for 30 min and had to cut the call to attend a meeting, I call again now and I am told I no longer qualify. I am told I need to wait 6 months from the 24th of March to apply again. What Mickey Mouse show is this? Why am I being given conflicting reports. Am I not a valued client that honored the contract?
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Replies (3)
DirectAxis's replyOfficial
29 Mar 2021, 14:35Hello NC, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand and acknowledge your frustration. We had a look into your account and unfortunately you have to wait until the 6 debit orders reflects on our side before you are able to re-apply for a personal loan. We have arranged with one of our consultants to contact you so that they can advise you accordingly. Team DirectAxis
DirectAxis's reply29 Mar 2021, 14:35
Official
Hello NC, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand and acknowledge your frustration. We had a look into your account and unfortunately you have to wait until the 6 debit orders reflects on our side before you are able to re-apply for a personal loan. We have arranged with one of our consultants to contact you so that they can advise you accordingly. Team DirectAxis
NN
NC N's updateReviewer Update
30 Mar 2021, 09:041st debit order was in October 2020, and have not missed a payment since. So please explain how there hasn’t been 6th debit hasn’t reflected when I was debited on the 25th of March 2021?
NN
NC N's update30 Mar 2021, 09:04
Reviewer Update
1st debit order was in October 2020, and have not missed a payment since. So please explain how there hasn’t been 6th debit hasn’t reflected when I was debited on the 25th of March 2021?
NN
NC N's updateReviewer Update
31 Mar 2021, 08:39I was online last night and I see the amount I owed went down. How is it that the 6th payment doesn’t reflect on your system 6 days later it but does online? How is that possible?
NN
NC N's update31 Mar 2021, 08:39
Reviewer Update
I was online last night and I see the amount I owed went down. How is it that the 6th payment doesn’t reflect on your system 6 days later it but does online? How is that possible?