EB
Esmeralda B
1 reviews | Active since Feb 2020
20 Oct 2021, 10:51
Pathetic customer service - Phone and Email
I don't understand why you have a customer service email and helpline and broadcast it so proudly. I've phoned 4 times and the call gets dropped. So I email, starting a month ago, with no help.
I wouldn't recommend Direct Axis to anyone. Pathetic service. I'm a loyal client that pays every month but in turn I get horrible service.
Funny how if you don't pay they are quick to phone, but if you overpay no-one wants to help me. Yet, they will deduct another premium from me at the end of the month. All I want is a reimbur*****t for the transfer to the wrong account. And if that is too hard then I want it as a credit and for my monthly premium to be deducted from my credit.
How is this so hard?
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DirectAxis's replyOfficial
20 Oct 2021, 11:35Hello Esmeralda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this. The refund has been logged. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
DirectAxis's reply20 Oct 2021, 11:35
Official
Hello Esmeralda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that you’ve had to spend so much time on this. The refund has been logged. We'll keep you in the loop until everything has been taken care of. Team DirectAxis