Pathetic Customer Service from Direct Axes

I have been trying to process a loan application with Direct Axes for the past 3 weeks. I was told shortly after the application that it was successful and I still haven't received the phone call to conclude the application. I'm not too sure if this is pure arrogance or is it a case where Direct Axes are too complacent with the huge amount of income that they generate. One thing for sure is that I do not appreciate their attitude towards me. I am an existing customer and I have been supporting Direct Axes for many years now and I certainly do not expect to be treated in this manner. Just a reminder to Direct Axes is that there are many, many loan Companies out there. In future, not only me, but I will certainly urge others not to contact Direct Axes for a loan application. I am Mr. L Moodley and I can be contacted on ********** 977.