Pathetic Customer Service

They are quick to harass you with promotions but once you are stuck with them you are stuck. After phoning a consultant to change my debt order date as DirectAxis tries to debt my account the day before payday, I was told this can only be done after my debt order has gone through... So I make time to phone them again but no one is available to assist and I was promised to be contacted back, 4 days later after no phone call I am able to write this review while waiting for someone to answer the phone so I can change my debt order date.... This is the service I get for paying them every month. This customer service is pathetic. I would probably be in contact with a consultant right now if I were to be applying for a loan.