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1 reviews | Active since Feb 2011
12 Jun 2020, 17:57
Pathetic customer service
On the 4th I sent an email to the customer care email address and got a response to say i will get feedback in the next 2 days, it's now the 12th of June. On the 10th of June I reached out to the social media team on Twitter and I was promised feedback, till now nothing. I just want to understand why do they offer a service if they have no intention of fulfilling it?
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DirectAxis's replyOfficial
15 Jun 2020, 10:08Hello Nhlanhla We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our best to keep our service as close to perfect, with the current high application volumes for our payment relief, this is not always possible. Please rest assured that we are doing our very best for all our customers. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply15 Jun 2020, 10:08
Official
Hello Nhlanhla We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our best to keep our service as close to perfect, with the current high application volumes for our payment relief, this is not always possible. Please rest assured that we are doing our very best for all our customers. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis