SC
Sarie C
1 reviews | Active since Nov 2020
09 Nov 2020, 13:39
Pathetic customer service
Pathetic!!!! Phoned SEPTEMBER to change my debit order, guess what....IT WAS NOT CHANGED. emailed them, abd someone apparently was going to contact me. Still waiting. Phoned now, the 11th of November. 1st call, 11minutes and the agent just put me on hold. Second call, 15minutes without someone answering. SOMEINE BETTER PHONE ME TO CHANGE MY DATE OTHERWISE YOU WILL TRY AND COLLECT MONEY WHICH I WONT HAVE
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Replies (2)
DirectAxis's replyOfficial
09 Nov 2020, 15:01Hello Sarie, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you have been experiencing, we understand your frustration. We care deeply about our customers and strive to achieve excellent service. We are experiencing an influx of calls on a daily basis and our teams are working extremely hard to reach all calls while also upholding good brand etiquette. We have escalated the matter to our Customer Service Department in order for you to be assisted as soon as possible. Team DirectAxis
DirectAxis's reply09 Nov 2020, 15:01
Official
Hello Sarie, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you have been experiencing, we understand your frustration. We care deeply about our customers and strive to achieve excellent service. We are experiencing an influx of calls on a daily basis and our teams are working extremely hard to reach all calls while also upholding good brand etiquette. We have escalated the matter to our Customer Service Department in order for you to be assisted as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
12 Nov 2020, 16:11Hello Sarie, Our Customer Care Department has successfully changed your debit order date as requested. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply12 Nov 2020, 16:11
Official
Hello Sarie, Our Customer Care Department has successfully changed your debit order date as requested. Should you have any further questions please send us a private reply and we will assist you. Team DirectAxis