SM
Sanele M
1 reviews | Active since Jul 2020
09 Nov 2020, 13:46
Pathetic Customer Service and Unreliable Bank
I am highly disappointed with Direct Axis. They have inconvenienced me. I have an existing loan account with them and the debit order was removed, and I had called them two months ago to reinstate the debit order. There's money in my account however they are not debiting and now the account is in arrears for 2months.Who's fault is that now? They are giving me a bad credit record!!! I try to call them however the calls always gets rejected. I am so frustrated right now. I will never use their services after I have paid this loan back. Regards,
Frustrated customer.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
09 Nov 2020, 16:14Hello Sanele, Thanks for reaching out to us. We apologise for any inconvenience we may have caused, we acknowledge your frustration. Your debit order has been removed due to the retrenchment claim that was made, we have escalated the matter to our Claims Department in order for them to reload the debit order on the account. A consultant will contact you as soon as possible. Team DirectAxis
DirectAxis's reply09 Nov 2020, 16:14
Official
Hello Sanele, Thanks for reaching out to us. We apologise for any inconvenience we may have caused, we acknowledge your frustration. Your debit order has been removed due to the retrenchment claim that was made, we have escalated the matter to our Claims Department in order for them to reload the debit order on the account. A consultant will contact you as soon as possible. Team DirectAxis
SM
No consultant has called me nor e-mailed me in regards to this matter to date!
If you check your records properly you'd see that I had called you two months ago to load the debit order, however, miraculously it disappeared in your system.
Reload the debit order ASAP, and advise me once done. I don't want ANY further damage as you did to my credit record
Sanele M's updateReviewer Update
17 Nov 2020, 09:22No consultant has called me nor e-mailed me in regards to this matter to date!
If you check your records properly you'd see that I had called you two months ago to load the debit order, however, miraculously it disappeared in your system.
Reload the debit order ASAP, and advise me once done. I don't want ANY further damage as you did to my credit record
SM
Sanele M's update17 Nov 2020, 09:22
Reviewer Update
No consultant has called me nor e-mailed me in regards to this matter to date!
If you check your records properly you'd see that I had called you two months ago to load the debit order, however, miraculously it disappeared in your system.
Reload the debit order ASAP, and advise me once done. I don't want ANY further damage as you did to my credit record
DirectAxis's replyOfficial
17 Nov 2020, 10:04Hello Sanele, Thanks for responding to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Claims Department and will ensure the matter is resolved as soon as possible. Team DirectAxis
DirectAxis's reply17 Nov 2020, 10:04
Official
Hello Sanele, Thanks for responding to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Claims Department and will ensure the matter is resolved as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
17 Nov 2020, 11:21Hello Sanele, We are happy to confirm that you have been contacted and your query has been resolved. Please send us a private reply should you have any questions. Team DirectAxis
DirectAxis's reply17 Nov 2020, 11:21
Official
Hello Sanele, We are happy to confirm that you have been contacted and your query has been resolved. Please send us a private reply should you have any questions. Team DirectAxis