Pathetic customer service and call center as well as poor management correspondence

Item: DirectAxis
Rating: 1
Author: educator E

Absolutely pathetic customer service and no help whatsoever to me as a customer. They admitted on a voice recording that they made a mistake but won't fix my credit record I will never use them again. Be careful. 20 phone calls of which only 3 got to a consultant.

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Replies (1)

DirectAxis's replyOfficial

01 Feb 2021, 09:01

Hello Regardt,

Thanks for reaching out to us.

We apologise for the inconvenience and difficulties you’ve been experiencing, we acknowledge your frustration . We care about our customers and strive to provide them with great service.

We have escalated the matter to our Support Team so that they can urgently assist you.

Team DirectAxis

DirectAxis's reply01 Feb 2021, 09:01

Official

Hello Regardt,

Thanks for reaching out to us.

We apologise for the inconvenience and difficulties you’ve been experiencing, we acknowledge your frustration . We care about our customers and strive to provide them with great service.

We have escalated the matter to our Support Team so that they can urgently assist you.

Team DirectAxis