CB
Christopher B
1 reviews | Active since Jul 2020
27 Jul 2020, 15:21
Pathetic customer service
Never iny life have I seen this poor low level of customer service. You hang on for hours when phoning in and as soon as someone answers, they transfer you again, and there you go hanging on again until the phone dies. I've been retrenched, after struggling forever to get their insurance part sorted out, goes good for one month, and there yesterday they deduct an installment,which is my rent money by the way. An installment that's already paid up until November. And now i can't get hold of them. This is really pathetic.
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Replies (3)
DirectAxis's replyOfficial
27 Jul 2020, 16:55Hello Christopher, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting assistance. We sincerely appreciate your insight because it helps us build a better customer experience. We'll escalate the matter to our Claims support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply27 Jul 2020, 16:55
Official
Hello Christopher, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting assistance. We sincerely appreciate your insight because it helps us build a better customer experience. We'll escalate the matter to our Claims support team and arrange for a consultant to call you. Team DirectAxis
CB
Christopher B's updateReviewer Update
29 Jul 2020, 13:15So it's now the third day since I contacted customer service with no reply. And the second day since direct axis contacted me via hello Peter saying that someone from their claims department will contact me and still nothing. Here's my number. ***. This is really so frustrating
CB
Christopher B's update29 Jul 2020, 13:15
Reviewer Update
So it's now the third day since I contacted customer service with no reply. And the second day since direct axis contacted me via hello Peter saying that someone from their claims department will contact me and still nothing. Here's my number. ***. This is really so frustrating
CB
Christopher B's updateReviewer Update
30 Jul 2020, 11:40Can someone please tell me why direct axis customer service is so useless. A whole week phoning them and getting nothing sorted. Hundreds of airtime. Isn't there a complaint line direct to management?
CB
Christopher B's update30 Jul 2020, 11:40
Reviewer Update
Can someone please tell me why direct axis customer service is so useless. A whole week phoning them and getting nothing sorted. Hundreds of airtime. Isn't there a complaint line direct to management?