Pathetic Customer Service

How is it possible that 4 staff members working for the above company all give you a different story when dealing with my account?<br> First I speak to Rafiq in Dec '14 and he confirms that I my account will be settled with only the outstanding balance at the end of Jan '15.<br> Today I speak to Jaydine who advisers that I have to prove to them that the money owed to me, is mine before they can refund it back to me.<br> Then I speak to Tia, who after forwarding me to her supervisor in the background has the nerve to speak to another staff member stating that I am complaining about a mere R 67.25.<br> Her supervisor Wendy is none the better she has the nerve to tell me this needs to be investigated and only then can I have an answer and also states to me that the funds won't be EFT'd to me as they will go off as bank charges and be written off.<br> If I owed them the R 67.25 or whatever the new balance is, they would have taken me to task and added me to ITC, added interest to the amount, as well as contacted me countless times to ensure that I settle it.<br> <br> Yet in my doing the same thing, as that money belongs to me, I'm the one at fault. It's not about the money but the principle behind it...