Pathetic customer service

<p>i called Direct Axis customer care to have my banking details updated, i spoke with Andrea( i stand to be corrected for the correct pronunciation of the name). I spent 11-12 minutes the line after i was conntected to her, but we only spoke for 2 minutes. She placed me on hold just after i told her my query for 4 minutes, and came back again placed me on hold for another 5 minutes. For the last time after she got my details,she placed me on hold and dropped the line. Direct Axis number is not free i pay R2.6 per minute for that call yet someone treat me like a trash, i'm not going to call Direct Axis again, if the banking details are not updated, should speak with that unproffessional agent who waisted my time and airtime. </p> <p>i made a call around 11:00AM on the 18/02/2017. </p> <p>whether you respond to me or not, it's up to you, but if no changes are made into my account and this affects my credit record, hell will break loose. </p>