PATHETIC CUSTOMER SERVICE

Today I tried calling Direct Axis who services Sanlam only to do a debit order date change and I was placed on hold for 15mins and that was 2 call centre agents I spoke to. They clearly have no disregard for the client holding the line. Why is it that a simply request as a debit order date change needs to take this long and cause all this frustration. I have still not been assisted as I dont have time waiting on line for 15mins until the consultant is done without they are doing as nobody came back to me advising why I was placed on hold or what was been done in this 15mins. I sure hope Sanlam monitors the quality of the work that Direct Axis provides their clients with as this is PATHETIC service. Rather take your services elsewhere Sanlam as this is ridiculous.