Hellopeter
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1 reviews | Active since Jan 2017

10 Nov 2021, 11:09

Pathetic customer service

Can someone please explain why it takes 3-5 days for me to get confirmation that my proof of payment has been received. I firstly can’t get hold of any call centre agent. After trying twice and waiting over 17mins for one to answer I get told I can’t get any confirmation until atleast 3-5 days after the proof of payment has been sent. Seriously pathetic

0
Replies (5)
DirectAxis
DirectAxis's reply10 Nov 2021, 14:54
Official
Hello Romano,  Thank you for reaching out to us.  Please accept our apologies for the inconvenience caused in the process of trying to get your account closed.  You are welcome to forward your proof of payment to ***.  Our Debt Review Team is currently dealing with your query and we will continue to monitor your account and keep you posted.  Team DirectAxis 
's update10 Nov 2021, 15:15
Reviewer Update
I have sent it. Please confirm that it has been received.
's update10 Nov 2021, 16:32
Reviewer Update
Thank you that is all I wanted. It really should not be that difficult in the future.
's update11 Nov 2021, 09:25
Reviewer Update
It’s strange that FNB can get it closed in 2days but you guys need 10 days. What’s even worse is that you can’t even send an email confirming receipt of proof of payment as other companies do
's update16 Nov 2021, 11:55
Reviewer Update
Can I please get an update?