LI
Lorenda Impey-Verhoef
1 reviews | Active since Jun 2020
08 Jun 2020, 20:42
Pathetic Covid 19 relief service
On 25 May they sent a sms to say my covid relief will be refunded within 48 to 72 hours as it went off in error. Daily mails, messages and/or calls and nothing has been done. They keep saying someone will contact me or they are sending mails to their superiors to whom I cannot speak to. Pathetic service!!!!
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
09 Jun 2020, 10:02Hello Lorenda, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply09 Jun 2020, 10:02
Official
Hello Lorenda, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
LI
Lorenda Impey-Verhoef's updateReviewer Update
11 Jun 2020, 08:18I also reported them on Hellopeter and they quickly said they would contact me which never happened. I call them at least 6 times a day and send messages and mails daily but only get automated replies. They are either just pathetic orthey are perhaps afraid to speak to their 1000s of unhappy customers. Now if you choose the option 5 for vovid, the line just goes dead. Never ever encountered such bad service in my life!!!
LI
Lorenda Impey-Verhoef's update11 Jun 2020, 08:18
Reviewer Update
I also reported them on Hellopeter and they quickly said they would contact me which never happened. I call them at least 6 times a day and send messages and mails daily but only get automated replies. They are either just pathetic orthey are perhaps afraid to speak to their 1000s of unhappy customers. Now if you choose the option 5 for vovid, the line just goes dead. Never ever encountered such bad service in my life!!!
LI
Lorenda Impey-Verhoef's updateReviewer Update
16 Jun 2020, 10:15Still no one has contacted me and I have called, mailed or messaged every day. They are pathetic. I will now get my bank to stop all payments in order to get some one to contact me
LI
Lorenda Impey-Verhoef's update16 Jun 2020, 10:15
Reviewer Update
Still no one has contacted me and I have called, mailed or messaged every day. They are pathetic. I will now get my bank to stop all payments in order to get some one to contact me