1 reviews | Active since Sept 2014
Pathetic Company
<p>After settling my account with Directaxis in November 2017 and recieveing a full settlement letter dated 30 November 2017 stating my account has been settled in full and the file is now closed on the 09 February 2017 I get a call from a company called Vericredonline stating that my account has been handed over to them for collection. On 09 February 2017 I forwarded them the letter as well as contacted Directaxis who then admitted to making a mistake and assured me this would be sorted out and after asking to speak to the Managing Director and the phone being put down in my ear not knowing if this has been resolved or not today 21-02-2017 I get called again and told this account has been handed over and i must pay immediately. So again the letter has been sent to the collection company. I then contact Direct axis asking to speak to a senior manager and the phone again is put down on me. So clearly Direct Axis is not interested in my problem and is more than happy to list people even though there accounts are paid in full. This is a violation of my Constitutional rights. I want the Managing Director or Higher of this company to call me and explain how they can do what they have done with absolutely no remorse..</p> <p> </p>
Hello, please accept our sincerest apologies. We've escalated your feedback onto our Customer Relationship Management Team and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback onto our Customer Relationship Management Team and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
