AS
Andrew S
1 reviews | Active since Jun 2017
04 Jun 2020, 12:40
Pathetic and unprofessional service from Direct Axis
I requested a settlement letter on my account on the 1st of June. They said it would be sent to my e-mail address by Tuesday 2nd June 2020. I followed up on Wednesday (They kept me waiting for 30 min until i ran out of airtime) I tried again just now and was kept waiting again for 6minutes. I need that letter as i want to settle that account today. Please help=
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Andrew S's updateReviewer Update
04 Jun 2020, 13:27I just tried again and spoke to Zanele who kept me on hold for 15minutes until i ran out of airtime. Your staff need training and professionalism. I am really ****ed off
AS
Andrew S's update04 Jun 2020, 13:27
Reviewer Update
I just tried again and spoke to Zanele who kept me on hold for 15minutes until i ran out of airtime. Your staff need training and professionalism. I am really ****ed off
DirectAxis's replyOfficial
04 Jun 2020, 14:38Hello Andrew We’ve received your review. Apologies for the delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply04 Jun 2020, 14:38
Official
Hello Andrew We’ve received your review. Apologies for the delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis