JC
Jayseelan C
1 reviews | Active since Aug 2021
15 Feb 2022, 12:55
Pathetic and Ridiculous Service Levels
Good Day,
I have spent weeks now with direct axis and Sanlam trying to close my loan with you and get confirmation that they are closed off and paid off. I have also tried to get the any and all refunds paid back to me to no avail. I get promised I will get called back and its weeks now and no one as called me. The service is pathetic and I cannot wait any longer.
My expectation is that all loans are closed today and I get my refunds that are due and the confirmation that they are closed off today. I also don’t want any further debit orders going off. If this is not resolved today, I am going to use my social media and my broadband network to expose your pathetic after sells service.
Direct Axis Loan account – *** Direct Axis Loan account – *** Sanlam Loan Account – BLU86629S
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
15 Feb 2022, 13:28Hello Jayseelan, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply15 Feb 2022, 13:28
Official
Hello Jayseelan, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
JC
Jayseelan C's updateReviewer Update
15 Feb 2022, 13:38Thanks for replying however I need this sorted and resolved. I have spent weeks on this to no avail and I has taken up a lot of my time and resources.
JC
Jayseelan C's update15 Feb 2022, 13:38
Reviewer Update
Thanks for replying however I need this sorted and resolved. I have spent weeks on this to no avail and I has taken up a lot of my time and resources.
JC
Jayseelan C's updateReviewer Update
15 Feb 2022, 15:19 Good Day,
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
JC
Jayseelan C's update15 Feb 2022, 15:19
Reviewer Update
Good Day,
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
JC
Jayseelan C's updateReviewer Update
15 Feb 2022, 15:27Good Day,
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
JC
Jayseelan C's update15 Feb 2022, 15:27
Reviewer Update
Good Day,
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
Yes - consultant from Sanlam has called me about my Sanlam loan but no one as called me about my Direct Axis loans and account. I need this sorted before COB as I cannot afford a debit order to go off my account for the Direct Axis loans and I need the closure confirmations. I was promised this last week on the 10th and still nothing.
JC
Jayseelan C's updateReviewer Update
16 Feb 2022, 13:15Thank you, I have received a call from the consultant. I will await for the request to be closed and finalized before reviewing my rating and closing comments and feedback.
JC
Jayseelan C's update16 Feb 2022, 13:15
Reviewer Update
Thank you, I have received a call from the consultant. I will await for the request to be closed and finalized before reviewing my rating and closing comments and feedback.
JC
Jayseelan C's updateReviewer Update
21 Feb 2022, 19:55Good day Direct Axis. I got a call last week Thursday from a consultant and was told that my refund was processed and will be in my account last week Friday or Saturday for the latest. Today is Monday close of business and still no refund. Come on Direct Axis, I am extremely fade up with yours service and empty promises. Can you get the basics right first time please. I want this sorted out tomorrow and refund in my account before COB tomorrow. This is shocking that I must still wasting time chasing this to be sorted after promises on feedback is not done.
JC
Jayseelan C's update21 Feb 2022, 19:55
Reviewer Update
Good day Direct Axis. I got a call last week Thursday from a consultant and was told that my refund was processed and will be in my account last week Friday or Saturday for the latest. Today is Monday close of business and still no refund. Come on Direct Axis, I am extremely fade up with yours service and empty promises. Can you get the basics right first time please. I want this sorted out tomorrow and refund in my account before COB tomorrow. This is shocking that I must still wasting time chasing this to be sorted after promises on feedback is not done.
JC
Jayseelan C's updateReviewer Update
22 Feb 2022, 18:46Hello Direct Axis....WHEN WILL YOU HAVE THIS REFUND RESOLVED. MUST I TAKE THIS TO THE BANKING OMBUNDSMAN? YOUR SERVICE IS PATHETIC AND NO REPLY TO MY EMAIL FROM YESTERDAY!!!!!!!!!!!!
JC
Jayseelan C's update22 Feb 2022, 18:46
Reviewer Update
Hello Direct Axis....WHEN WILL YOU HAVE THIS REFUND RESOLVED. MUST I TAKE THIS TO THE BANKING OMBUNDSMAN? YOUR SERVICE IS PATHETIC AND NO REPLY TO MY EMAIL FROM YESTERDAY!!!!!!!!!!!!
JC
Jayseelan C's updateReviewer Update
24 Feb 2022, 17:01Can someone call me to explain the refund amount and the details around this.
Please Direct Axis.... This is taking time and I want someone to call me please!!!
Please Direct Axis.... This is taking time and I want someone to call me please!!!
JC
Jayseelan C's update24 Feb 2022, 17:01
Reviewer Update
Can someone call me to explain the refund amount and the details around this.
Please Direct Axis.... This is taking time and I want someone to call me please!!!
Please Direct Axis.... This is taking time and I want someone to call me please!!!
JC
Jayseelan C's updateReviewer Update
03 Mar 2022, 06:40Still no call from useless Direct Axis on the breakdown of the refunds and I don’t have this information. Direct Axis is good for debiting your account but useless to provide after sales service. I don’t need an apology for your useless service Direct Axis, I need a phone call like I requested to explain to me the refund breakdown as I don’t have this information. It’s okay if you don’t have airtime to call me, I have become accustomed to your pathetic service. Hopefully one day, before the next global pandemic you will provide better service your bunch of useless, *********** people!!!!!
JC
Jayseelan C's update03 Mar 2022, 06:40
Reviewer Update
Still no call from useless Direct Axis on the breakdown of the refunds and I don’t have this information. Direct Axis is good for debiting your account but useless to provide after sales service. I don’t need an apology for your useless service Direct Axis, I need a phone call like I requested to explain to me the refund breakdown as I don’t have this information. It’s okay if you don’t have airtime to call me, I have become accustomed to your pathetic service. Hopefully one day, before the next global pandemic you will provide better service your bunch of useless, *********** people!!!!!