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Hashiem E
1 reviews | Active since Oct 2019
07 Jun 2021, 14:29
Pathetic
I have been trying for 2 weeks to get through to the call centre and nothing they dont reply to emails either do they even still exist?
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Replies (2)
DirectAxis's replyOfficial
08 Jun 2021, 11:35Hello Hashiem, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our Claims support team and have them contact you. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's reply08 Jun 2021, 11:35
Official
Hello Hashiem, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll escalate your query to our Claims support team and have them contact you. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
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Hashiem E's updateReviewer Update
11 Jun 2021, 13:01Still nothing wow hey this company sure sucks
HE
Hashiem E's update11 Jun 2021, 13:01
Reviewer Update
Still nothing wow hey this company sure sucks