HE
Hashiem E
1 reviews | Active since Oct 2019
26 Nov 2020, 15:44
Pathetic
You cannot get hold of there claims department the claim is paid yet they still debit your account they are pathetic.They say they going to call you back but never do
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Replies (2)
DirectAxis's replyOfficial
26 Nov 2020, 16:32Hello Hashiem, Thanks for reaching out to us. Please accept our sincerest apologies for the inconvenience we may have caused. We care about our customers and work hard to keep up our service levels. We have escalated your query to our Claims Department they will look into the account. We will keep you in the loop until all of this is resolved. Team DirectAxis
DirectAxis's reply26 Nov 2020, 16:32
Official
Hello Hashiem, Thanks for reaching out to us. Please accept our sincerest apologies for the inconvenience we may have caused. We care about our customers and work hard to keep up our service levels. We have escalated your query to our Claims Department they will look into the account. We will keep you in the loop until all of this is resolved. Team DirectAxis
DirectAxis's replyOfficial
01 Dec 2020, 14:28Hello Hashiem, We are happy to confirm that our Claims Team has been in contact with you and that your query has been resolved. Your claim was approved and your debit order has been cancelled. Should you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply01 Dec 2020, 14:28
Official
Hello Hashiem, We are happy to confirm that our Claims Team has been in contact with you and that your query has been resolved. Your claim was approved and your debit order has been cancelled. Should you need any further assistance please send us a private reply and we will assist you. Team DirectAxis