MS
Melissa S
1 reviews | Active since Feb 2019
17 Mar 2021, 08:18
Pathetic
These people have been calling me telling me my payments towards my personal loan is in arrears. I have been making paynebt via EFT for the last 3 months. The first payment is relfecting but not the last two. I have been sending proof of payments but they are not allocating my money. This is very unfair as it is affecting my credit score. Wake up for goofness sake!
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DirectAxis's replyOfficial
17 Mar 2021, 10:23Hello Melissa, Thanks for reaching out to us. Please accept our apologies for the inconvenience and difficulties caused, we understand your frustration. Please know that we work extremely hard to constantly keep up our service levels to ensure our customers are satisfied. We have escalated your query onto our Collections Team Leaders so that they can urgently provide you with assistance. We will let you know as soon as everything has been taken care of. Team DirectAxis
DirectAxis's reply17 Mar 2021, 10:23
Official
Hello Melissa, Thanks for reaching out to us. Please accept our apologies for the inconvenience and difficulties caused, we understand your frustration. Please know that we work extremely hard to constantly keep up our service levels to ensure our customers are satisfied. We have escalated your query onto our Collections Team Leaders so that they can urgently provide you with assistance. We will let you know as soon as everything has been taken care of. Team DirectAxis