JG
Johnny G
1 reviews | Active since Jul 2020
01 Sept 2020, 08:57
PATHETIC
PATHETIC PATHETIC PATHETIC
IVE STRUGGLED FOR WEEKS TO GET MY SETTLEMENT. SO WHEN I RECEIVED MY SETTLEMENT IVE SETTLEMENT MY ACCOUNT AND MAILED PROOF OF PAYMENT. That was 2 months ago. Eversince I have not received a paid up letter and they keep on to debit my account
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
01 Sept 2020, 12:10Hello Johnny, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. We’ll escalate your query onto our Customer Care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply01 Sept 2020, 12:10
Official
Hello Johnny, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. We’ll escalate your query onto our Customer Care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
JG
Johnny G's updateReviewer Update
01 Sept 2020, 12:23Why isn't the account closed yet???
JG
Johnny G's update01 Sept 2020, 12:23
Reviewer Update
Why isn't the account closed yet???
JG
Johnny G's updateReviewer Update
04 Sept 2020, 01:33As expected..... few days went pass now without any response....
JG
Johnny G's update04 Sept 2020, 01:33
Reviewer Update
As expected..... few days went pass now without any response....
JG
Johnny G's updateReviewer Update
05 Sept 2020, 05:37I have not received your email
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JG
Johnny G's update05 Sept 2020, 05:37
Reviewer Update
I have not received your email
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