Pathethic Service

I have been contacting Directaxis for the past few weeks now for them to supply me with paid up letters on my loans, first I must phone this number and then that number, sent e-mails and then I must send it to this mail and then to that mail, I wish that they would just make up their minds, this is by far the worst customer service or help I received, after many mails and calls and frustration, I still don't have my paid up letters. This is unacceptable, they are very quick to phone you for a new loan or when you are late with your payment, but when you need assistance, this the help you get. Pathetic.