Pathatic Service I have ever received in my entire

I called in on the 17th of April asking for an updated statement, I did a follow up on the 22nd till today I have not received that email of my updated statement. I think I do have a right to my updated statement last time I check.<br> <br> I called in and press option for query, I waited for 45 minutes and I decided to call on the another line and press option for new loan application, didn't even take them 2 minutes to respond to that call. I guess they too busy to attend to queries of their clients but immediately available for new loans. it has taken a whole month for me to get a statement.<br> I spoke to Grace this time around who promised me she will send it today still, I am awaiting for this one.....I'm so disgusted its not even funny.