Patectic service and cancellation of Policy with immediate effect

DirectAxis is very keen in phoning numerous times once you have app**** for a loan, I spoke to 3 diffrent people which one was Nicky Hill, after being on the phone for 17 min and 5 sec and the consultant sold me a funeral plan she confirmed that my loan was approved for R7000 over the period of 36 month which the instalement would be R490 and something cents. After the T&C was explained and I agreed to everything even the debit order, the consultant said to finliase everything I will just need to send 3 months payslips, which I did and about 40 minutes after that I received an sms stating that my loan was declined, so I emailed Nicky to ask for assistance as I did not understand why I did the telephonic and then was declinded.

I would like to cancel hollard funeral plan the consultant sold me over the phone, this is very poor service and for myself I work in the financial industry and this is just patectic.

And I would like it if someone from DirectAxis can phone me and also pull the recording stating where I was approved and explain to me how on one side I was approved and then declined I want an explaintion and want to cancel the policy with immediate effect