GW
Gary W
1 reviews | Active since Jul 2021
01 Jul 2021, 10:34
Paid up Loan continues to be debit more than 30 days after settling
I have paid loan up in full and waiting for a final settlement. More than a half dozen voice recorded calls. Awaiting finalization to be debit this month again when I have a zero balance.
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Replies (6)0
Replies (6)
DirectAxis's replyOfficial
01 Jul 2021, 15:56Hello Gary,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed.
Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement.
You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
There is a refund due to you, before we can process it we need you to confirm you will not reverse the funds at your bank so we can proceed.
Team DirectAxis
DirectAxis's reply01 Jul 2021, 15:56
Official
Hello Gary,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed.
Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement.
You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
There is a refund due to you, before we can process it we need you to confirm you will not reverse the funds at your bank so we can proceed.
Team DirectAxis
GW
Gary W's updateReviewer Update
01 Jul 2021, 17:42After numerous calls requesting when you can get hold of anyone to get a settlement.
I ead told it ead under settlement.
You can see the account is zero. You have the audicty to collect premium, you need to prove to me I still owe you money. I have sent in the proof payments. Your orginisation is terrible and shoukd be reported to the banking Ombud. Why don't you go get the settlement quote and have someone mail it to me. Whu do I have to do your work after 1 month of calls,pkese mail me in gary@associaitedbeoker. Com
I ead told it ead under settlement.
You can see the account is zero. You have the audicty to collect premium, you need to prove to me I still owe you money. I have sent in the proof payments. Your orginisation is terrible and shoukd be reported to the banking Ombud. Why don't you go get the settlement quote and have someone mail it to me. Whu do I have to do your work after 1 month of calls,pkese mail me in gary@associaitedbeoker. Com
GW
Gary W's update01 Jul 2021, 17:42
Reviewer Update
After numerous calls requesting when you can get hold of anyone to get a settlement.
I ead told it ead under settlement.
You can see the account is zero. You have the audicty to collect premium, you need to prove to me I still owe you money. I have sent in the proof payments. Your orginisation is terrible and shoukd be reported to the banking Ombud. Why don't you go get the settlement quote and have someone mail it to me. Whu do I have to do your work after 1 month of calls,pkese mail me in gary@associaitedbeoker. Com
I ead told it ead under settlement.
You can see the account is zero. You have the audicty to collect premium, you need to prove to me I still owe you money. I have sent in the proof payments. Your orginisation is terrible and shoukd be reported to the banking Ombud. Why don't you go get the settlement quote and have someone mail it to me. Whu do I have to do your work after 1 month of calls,pkese mail me in gary@associaitedbeoker. Com
GW
Gary W's updateReviewer Update
01 Jul 2021, 17:43***
GW
Gary W's update01 Jul 2021, 17:43
Reviewer Update
***
GW
Gary W's updateReviewer Update
01 Jul 2021, 17:43My loan is zero
GW
Gary W's update01 Jul 2021, 17:43
Reviewer Update
My loan is zero
GW
Gary W's updateReviewer Update
02 Jul 2021, 09:34What I find disturbing why can't someone at direct axis reply in writing to all the listed channels of communication listed on your website, please formally email me what the process is. I see loan is zero but you are collecting Dee's and life insurance. I want that refunded as well.
GW
Gary W's update02 Jul 2021, 09:34
Reviewer Update
What I find disturbing why can't someone at direct axis reply in writing to all the listed channels of communication listed on your website, please formally email me what the process is. I see loan is zero but you are collecting Dee's and life insurance. I want that refunded as well.
GW
Gary W's updateReviewer Update
02 Jul 2021, 10:57I am not going away till I have my refunds and setrlement letter. I will post every day and this the most read thread in the history of hello Peter.
GW
Gary W's update02 Jul 2021, 10:57
Reviewer Update
I am not going away till I have my refunds and setrlement letter. I will post every day and this the most read thread in the history of hello Peter.